How to open unpaid item dispute

[gal220joy]

I haven't had an issue with this in the past, but I can't find the link now to open an unpaid item dispute for an unpaid item. Can someone help? Thanks.

[bimm_corp]

@gal220joy 

>I can't find the link now to open an unpaid item dispute

You can't find it because eBay eliminated it, replacing it with an automatic item cancellation after 4 days. eBay says the deadbeat buyer still gets an unpaid item strike, but who can say? Sellers are not allowed to see how may unpaid item strikes a prospective buyer has, so whats the use? Just another way for eBay to remove the few seller protections we still have.

[soh.maryl]

Sellers may not be able to see how many unpaid strikes a buyer has, but, if a seller has his restrictions set correctly, he will not be selling to a buyer who has had two strikes in twelve months.  

[forward-motion · Accepted solution]

This is now changed. You have to wait 4 days, then on the 5th you can cancel the order, select buyer did not pay. The buyer did not pay option is not available until the waiting time of 4 days are over. 

[wesk_36]

Ask a mentor

[forward-motion]

Or just read the updates. 

[forward-motion]

https://pages.ebay.com/seller-center/seller-updates/2021-spring/business.html#cancel

[gal220joy]

Thanks!

[pjcdn2005]

---

@bimm_corp wrote:

@gal220joy 

>I can't find the link now to open an unpaid item dispute

You can't find it because eBay eliminated it, replacing it with an automatic item cancellation after 4 days. eBay says the deadbeat buyer still gets an unpaid item strike, but who can say? Sellers are not allowed to see how may unpaid item strikes a prospective buyer has, so whats the use? Just another way for eBay to remove the few seller protections we still have.

---

It is not automatic unless the seller sets it up to be done automatically.