I am sorry to hear you are getting so many complaints. I get them every now and again, but certainly not at a level that it appears you are getting.
What you might consider doing is just doing Free Shipping, so you roll the cost of the shipping into the price of your product. Then they don't know what you are charging them and therefore can't complain. That is likely your best approach.
There are NO "additional" fees for shipping. We have been paying the FVF on shipping for over eleven years now. It is not a separate fee, it is just one FVF charged to sellers based on the total amount that a buyer pays you.
And there isn't a category that has a 20% fee. I believe the categories you sell in it is 12.9%.
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822
Oh and be aware that USPS pricing goes UP again on October 2nd through late January for the holiday surcharge. And then if USPS follows what they have done historically, late January we will get what was once our yearly increase in costs. However in 2022 we had two of those plus this Holiday surcharge.
No wonder buyers don't like it. I don't either.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999