Buyer States Baseball Cards Missing From Package - Options

[motorcity68]

I have a buyer who bought 16 cards.  3 days after the tracked package was delivered, the buyer states that 4 cards are missing, and only states the high value card.  I know for a fact that the card was in the package, because I wrapped it separately and at attached it to the others...in the middle so as to provide more protection.

Buyer wants a refund of half the total.  I reported the buyer to ebay as I noticed all the buyers feedback is private.

Questions:

1)  Anyone deal with this before (first time for me after selling about 2000 items)?

2) Any options in dealing what is no doubt fraud?

[cynthealee2]

Return for refund, and block buyer... we all get em.  Nothing you do or say is going to change the outcome if he opens a case, the buyer will win.

Cut him off at the pass... he returns "what he got" and gets a refund, or he quietly goes away.

ooo forgot either way block buyer so he doesn't come back for a second shot.

[sg51]

You have two choices.

1. Offer to return for refund, no partial.

2. Apologize and refund as requested.

[earlyant-77]

.... the buyer states that 4 cards are missing, and only states the high value card

You didn't think a low value card would be missing, did you?

Have them open a case, send a return label, and refund on return. You already reported the buyer, but you should probably do it again IF they send back anything.

[stuff_from_dylan]

The easiest thing to do would be to offer a partial refund giving 25% off, since 4 cards were missing according to him. If he declines, return for a refund.

If you shipped USPS, file a claim that the contents of the item went missing.

[motorcity68]

Appreciate the feedback.  Makes me want to just stop selling.  Went through a bunch of "never received the cards" when I sent 50 cent postage, now that I attach tracking to all sales, a certain faction comes up with something new.  Definitely blocking.

[cynthealee2]

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@motorcity68 wrote:

Appreciate the feedback.  Makes me want to just stop selling.  Went through a bunch of "never received the cards" when I sent 50 cent postage, now that I attach tracking to all sales, a certain faction comes up with something new.  Definitely blocking.

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Comes with card selling I swear...  Tis why I can send my bracelets in a white envelope with 1 in 600+ with 'I never got it' but with the cards it got down to 1 in 10... nope no way USPS is losing that many so they went to packages with tracking... amazing how I never lost another card after that.