mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I don't know how that happened. I have not heard of this before. I trust you are telling us accurately as to what happened, that isn't what I'm saying. So I won't be of any help as to why it happened. But I would add that you should just have responded to their email and not sent an invoice.
Ebay automatically sends the buyer an email when they purchase something and it contains an invoice. When we / sellers send an invoice, it restarts the 96 hour clock on when we can file a Cancellation for non payment.
@naturalhealthstore wrote:Actually, Awaiting Payment usually happens when there is a problem processing the payment method that was used to make the purchase. In this case, eBay is waiting for the buyer to either update their payment method or use a different payment method. If this is not done usually within a day, the Awaiting payment notification drops off.
No. Not necessarily. Awaiting payment means exactly that. The buyer has not submitted payment yet. It isn't any more complicated than that.
Awaiting payment does not "drop off" in any certain amount of time UNLESS the buyer actually submits payment. That is the ONLY reason the designation will change from Awaiting Payment to Awaiting Shipment. Two different line items on your Seller Hub.
To answer all the questions...
I only clicked to send the invoice and did that because i have never seen it before, so figured either it was a glitch or something new that eBay is trying out, we all know how they like to just randomly do new stuff.
No, there was no Best Offer for this sale, i have had a few listings with OBO and those buyers always paid immediately after i accepted the offer, i have had nothing but good experience with that but i only use that for something i want to get rid of quickly and its not very often. I think i had 3-4 OBO listings in the last year and the one in question was not it.
If i go to the eBay Seller Hub and Orders it doesn't show his order there because the default sort is Awaiting Shipment, so i changed that to All Orders and then it shows his purchase, it shows Awaiting Payment, and for the order number instead of the usual XX-XXXXX-XXXXX format there is just a four digit number there. If i click on that it takes you to the usual order info page but everything is blank.
So as a couple of you have stated, perhaps his payment method was denied?? But from my own buying experience once when i mistyped a card number it wouldn't verify and go to the submit stage where i could complete the purchase, so i don't see how the buyer completed the purchase without payment being verified and eBay notifying me of an order. I got the eBay app notification of the order on my phone i just didn't realize it yesterday because i had other orders and his wasn't showing on the orders page. But when i went to clear all my phone notifications last night sure enough there was a notification for this order. So its just really odd that it could allow the order to be placed with me and yet there was no payment verified.
If a payment method was declined and you had IPR on the listing, the purchase would have never gone through.
I'm unsure as to how you found the sale as it seems to have been the long way around. When a sale happens and a payment didn't come with the sale, it is clearly marked in the Seller Hub.
@thecrazyham wrote:I just canceled the order, i selected the reason that there was a problem with the buyers address, which is actually correct since no shipping address was provided, it was all BLANK, only thing it showed was the buyers username, no name, no address, etc. So it was impossible to create a shipping label and it was still stuck at awaiting payment today, so i just cancelled it.
Buyer still hasn't replied to messages so i gave up and moved on!
You really should not have done that. It is an abuse of the Cancellation system as it is not true. You've been a seller for a long time and you should know that Ship To addresses are given at the time the buyer submits their payment.
Addresses you see before a payment will not necessarily be the address a buyer will have their items shipped to.
Well thank goodness it is impossible to create a shipping label, no seller should EVER ship before they have payment.
But by misusing the Cancellation system you leave yourself open to getting sanctioned by Ebay as they are cracking down on sellers that abuse the cancellation system.
All you needed to do was to wait a little longer. 96 hours after the last invoice you sent, you could have cancelled the sale using the reason the buyer did not pay. That puts a non payment strike on the buyer's account too.
