05-06-2024 06:02 AM
I refunded the money from the sale of my item but I never received the item and I have 3 weeks waiting for my item and the laptop price is 800 dollars
05-06-2024 06:06 AM
was this a return made through eBay returns? Why did you refund the buyer before you received the item back?
05-06-2024 06:08 AM
You should have waited to refund until it was returned.
You probably won't be getting the laptop back now.
05-06-2024 06:10 AM
Because eBay forced me to return the money before 3 days and the buyer sent me the item that he told me eBay message but I never get a tracking number I don’t know what I can do ?
05-06-2024 06:29 AM
No, you had to accept the return and provide return shipping within 3 days.
You didn't have to refund until tracking showed something was returned.
Since you refunded, not much you can do but ask the buyer if they'll return it if you send a prepaid shipping label.
05-06-2024 10:55 AM - edited 05-06-2024 10:56 AM
@dheri.alberto You made a drastic error by refunding too soon. There are some buyers who will be willing to repay, but if it has already been three weeks they clearly don't intend to return the item or repay for it. eBay considers the matter over and out once the refund is processed.
Try reaching out to the buyer and see if they perhaps did return it and have a tracking number you can look at to see what happened.
05-08-2024 01:01 PM
I did days ago and he said he sends like 2 weeks ago but I don’t believe him I text to him today and he not answer me back anymore I don’t know what I can do
05-08-2024 01:44 PM
Sadly my friend, I think that you have made a big mistake & your buyer took advantage of it. Actually you had three days to pay for a return label - not to refund your buyer. Take it as a learning experience - never, ever, never issue a refund until you have your returned item in your hand. All that you can do now is try your buyer again. But I am not confident that you will get anywhere. So sorry. (J.B.)
05-08-2024 02:14 PM
@dheri.alberto wrote:I don’t know what I can do
Nothing but beg your buyer to ship the laptop back to you.
They are under no obligation to do so.