refund listed nonrefundable new item broken after useing first time.do i have buyers protction

[7383robert]

contacted seller listing unretunable refund.how is it on a new product sealed not returnable after one time used.do i have buyers protection in this case.

[kensgiftshop]

The MBG overrules their no returns.

If you've had it less then 30 days:

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.