eBay Server Problems

[waddingtonfirstaid]

Would be nice to see a big red flashing button prominently on selling interface when eBay is experiencing server issues instead of me spending over an hour of my time trying to find this out.

A sale goes through to Paypal, from eBay, and is paid for with Paypal but doesn't show up anywhere on eBay. Then my sales listing page gets a big error message stating the server is down. Wow, shows how fast they can act when they miss out of a sale and a few dollars in fees.

As previously reported here, eBay has demonstrated very inconsistent and unreliable enabling of sales since the introduction of major software changes (e.g. so called promotional listings to name one upheaval) before Christmas 2018. I don't have much confidence in the way their AI/software actually behaves.

[willialloy_8]

Ebay Rocks! 

[greg5000]

IMO eBay doesn't communicate site problems, technical issues, or updates very well. 

[waddingtonfirstaid]

eBay's Australian server and its software is so bad today it appears I'm dealing with my discussion post on the American server/site. To my USA friends, thank your lucky stars you're not having to sell on the Australian eBay site. For the last 10 months their enabling of listed sales have been totally unreliable to the point were I have very little confidence in how eBay.com.au is run. This time last year I was selling hundreds of units, now I'm down over 54% in revenue alone compared to the same period, but the unit numbers of our most popular low-cost item compared to unit sales of less-popular more expensive items is the biggest concern because they do not reflect any modicum of reason, common-sense or consistency.

[greg5000]

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@waddingtonfirstaid wrote:

eBay's Australian server and its software is so bad today it appears I'm dealing with my discussion post on the American server/site. To my USA friends, thank your lucky stars you're not having to sell on the Australian eBay site. For the last 10 months their enabling of listed sales have been totally unreliable to the point were I have very little confidence in how eBay.com.au is run. This time last year I was selling hundreds of units, now I'm down over 54% in revenue alone compared to the same period, but the unit numbers of our most popular low-cost item compared to unit sales of less-popular more expensive items is the biggest concern because they do not reflect any modicum of reason, common-sense or consistency.

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Your USA counterparts are also experiencing unreliable listings and numerous other problems.  Many are reporting much lower sales.  We share your joy.

I personally lost faith in eBay (after 9 years of very frequent buying) and I'm taking a long pause ... waiting for a new CEO, Management, and hopefully pragmatic changes.

[gracieallen01]

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@greg5000 wrote:

IMO eBay doesn't communicate site problems, technical issues, or updates very well. 

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Very well?  With all due respect, there may be a chance that you are being kind.

[southern*sweet*tea]

https://www.ebay.com/sts      (for what it's worth)

You can't believe what you see on the internet lol

[willialloy_8]

[luckythewinner]

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@waddingtonfirstaid wrote:

Would be nice to see a big red flashing button prominently on selling interface when eBay is experiencing server issues instead of me spending over an hour of my time trying to find this out.

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What if it is the seller interface that is experiencing server issues? 🙂

[3eyedfishcatcher]

It is not like the flashing button would do any good as they have a status page that never shows any issues. Since they paypal split eBay has had a really bad tack record of being honest and forthcoming about any site issues.

[eburtonlab]

Third party sites like downdetector can be useful for noticing trends in certain kinds of problems -- after all, a problem that does not qualify as a site-wide issue can still affect lots of folks.

https://downdetector.com/status/ebay