albertabrightalberta
1 BEST ANSWER
Accepted Solutions
In this case, I agree with the seller. You received the item and when you opened it, presumably you looked at it before washing. It was at that point that you should have noticed if it's the wrong color!
Now that it's washed, it's NOT in the same condition as sent and the seller is under no obligation to accept a return.
How you would handle as a seller is unrelated to how other sellers would choose to handle.
As a buyer, you have 30 days to open, inspect and decide that the item is "as described." It's implied that you accepted it as described since you didn't dispute the color at that time.
I think the seller went above and beyond in offering a partial refund, something she wasn't obligated to do.
And I find it interesting that you say, "As a seller I would have the item be returned and refunded," yet your listings have a "no return" policy!
Now that it's washed, it's NOT in the same condition as sent and the seller is under no obligation to accept a return.
How you would handle as a seller is unrelated to how other sellers would choose to handle.
As a buyer, you have 30 days to open, inspect and decide that the item is "as described." It's implied that you accepted it as described since you didn't dispute the color at that time.
I think the seller went above and beyond in offering a partial refund, something she wasn't obligated to do.
And I find it interesting that you say, "As a seller I would have the item be returned and refunded," yet your listings have a "no return" policy!
In this case, I agree with the seller. You received the item and when you opened it, presumably you looked at it before washing. It was at that point that you should have noticed if it's the wrong color!
Now that it's washed, it's NOT in the same condition as sent and the seller is under no obligation to accept a return.
How you would handle as a seller is unrelated to how other sellers would choose to handle.
As a buyer, you have 30 days to open, inspect and decide that the item is "as described." It's implied that you accepted it as described since you didn't dispute the color at that time.
I think the seller went above and beyond in offering a partial refund, something she wasn't obligated to do.
And I find it interesting that you say, "As a seller I would have the item be returned and refunded," yet your listings have a "no return" policy!
Now that it's washed, it's NOT in the same condition as sent and the seller is under no obligation to accept a return.
How you would handle as a seller is unrelated to how other sellers would choose to handle.
As a buyer, you have 30 days to open, inspect and decide that the item is "as described." It's implied that you accepted it as described since you didn't dispute the color at that time.
I think the seller went above and beyond in offering a partial refund, something she wasn't obligated to do.
And I find it interesting that you say, "As a seller I would have the item be returned and refunded," yet your listings have a "no return" policy!
If it's the Athleta pebble gray sweatshirt dress, you received a NWT item and want to return a washed (and no longer NWT) item.
I'm sorry but you are wrong! Since you're a seller, list it yourself.
I'm sorry but you are wrong! Since you're a seller, list it yourself.
