I have been selling my father's Serigraph prints on Ebay for the last 5 years. I have kept my Top Seller plus seal. What happen was I had a sale of 3 prints where the guy lived 2 miles away. After the sale I call ebay to have them remove the ding on the shipping and tracking upload. They said they have no control over removing this. I don't see why not? I hope they fix this because I have worked very hard to be up to 100% on all transactions.