return shipping label

[peter_kbs]

what to do if the seller doesn't send me the return shipping label?

[eastlaneave]

Did you open a Return Request or just message the seller?

If you haven't opened a Return Request, you can do so here. Just click the photo and follow the instructions:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 

The seller has 3 days to respond with a refund or a label. If the seller doesn't respond, ask eBay to "Step In".

-- You can check the status of your case here: 

https://www.ebay.com/help/ip?topicId=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

[peter_kbs]

I did both, opened a Return Request, and messaged the seller.

how do you ask eBay to Step In?

[eastlaneave]

If the seller hasn't responded to the return request in the allotted time, there should be a button in the Return Request to ask eBay to assist.

-- You can check the status of your case here: 

https://www.ebay.com/help/ip?topicId=4667

You can also find that in Purchases:

https://www.ebay.com/mye/myebay/v2/purchase

https://www.ebay.com/mye/myebay/v2/purchase#PurchaseHistoryReturnsContainer?ipp=25

1) Select See return details 
2) Select Ask eBay to step in and help.
3) Select a reason from the dropdown menu, then select Confirm.

I'm sorry that happened. If the seller didn't provide the label in the time give, when you ask eBay to step in, you should get your refund shortly.