After being hung up on by an eBay rep (after requesting her manager), I’m turning to this forum for any insights:
Two-ish weeks ago, a buyer requested a return on a laptop that I sold to them. The return was confirmed, and I awaited the tracking. The days passed, with zero communication from the buyer and no update to the shipment. I then reported the buyer (assuming a scam). Though it has now been 10 days since I submitted the report, but nothing from eBay.
So today, I set aside time to work through this. It took me 20 minutes to finally reach a human. I did this by using a different section of the ‘Help’ portal. As I was in a different department, I then asked to be transferred over to the correct department. Then the rep tried instructing me on the steps I needed to take via the website (that I already took). I informed her of this but she continued to interrupt. What made it worse is she seemed to not care at all about the potential fraud. Because of this I asked for a manager to better assist, which she then told me ‘no’ at first, and then after I pressed, she said ‘okay, yes. you will get a call back within 24 hours. have a great day, BYE’ and hung up on me.
To put it in simple terms - I’m defeated and in need of help. Any insights are far more helpful than eBay’s customer service has been.
Thank you, to anyone out there.
Inceptions
