refund money to buyer before the item was shipped

[danet01]

 Its seems that Ebay's Sites (protokol) has no ability to deal with a cancellation refund issue prior of the item was shipped ?

It is my second incident that I am honoring the buyer (change of mind) cancellation , but it seems the ebays platform  is not capable to deal with the refund unless the item is shipped and then returned by the buyer  which is a waist of moneys for shipment for both buyer and seller .  Othervise there is no credit to the seller from Ebay/Paypal fees. 

 Does anyone knows that I don't in this regard

 Thanks