When Support is No Help at All.

[jeff5]

My account was restricted pending I.D. verification, an account I've had for 24 years. I submitted the requested I.D. and was told it would take 3 business days. After 3 business days I contacted Support through the "chat" feature and was told the policy had changed to 5 business days. After 5 business days I again contacted Support and asked for a supervisor and was told one would contact me within 24 hours. When that didn't happen I again chatted with Support and was guaranteed a contact within 24 hours. I'm now on the eighth day since I submitted the requested documentation and was just told to wait 72 business hours for any action. Is there any way to actually get any Support?

[mega-ma-roo]

Try contacting the eBay for Business team on Facebook. They are usually better at this kind of thing.

You can reach them on Facebook at: https://www.facebook.com/eBayForBusiness/
You can also reach them on Twitter: https://twitter.com/askebay?lang=en