Returning a payment because I'm unable to ship the item because I've misplaced it.

[fromoldtonew]

A customer paid for an item but I can't find it and need to

Refund their money.  How do I

Do this?

[wooden_flower]

@fromoldtonew 

In your list of sold items, select cancel transaction next to that item, then select I am out of stock. The cancellation refunds the buyer. It does put a cancellation defect on your account, but 1 will not hurt your rating.