Seller: Item not received, tracking shows delivered

[kstinius]

eBay's guidance to seller when buyer claims the item is not received is:

"If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered".

Nowhere do I find a description of how I avoid sending a refund if the tracking information shows delivery.

If the buyer files a case, I will be forced to issue the refund.

eBay should change their guidance to state that "If a buyer disputes delivery, even if you have tracking info, you are SOL. Send the refund".

Regards,

Frustrated, two-bit, part-time, yard-sale eBay seller.

[jame234 · Accepted solution]

@kstinius,

No.  If tracking shows delivered, eBay will rule in favor of the seller and will not force a refund.

The buyer is responsible for working with his postal carrier to investigate where the item was delivered.