No Confirmation From Seller But Charged

[finn6911]

I ordered two albums on April 15th. I paid through PayPal, and I received a notification from my bank saying that I was charged, but I never received a confirmation email from the seller, and the item doesn't show up in my purchase history?

[inceptions]

Hi @finn6911 

It sounds like you may have ordered through guest checkout instead of through your account. See this link for help with guest orders:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065...

Scroll down and click the button to find guest order details.