04-17-2024 08:03 AM
Hello, I sold an item, Ebay printed a shipping label to be delivered by USPS but I sent the item through UPS. So the tracking number shows as USPS not UPS. How do I document the UPS tracking number so I can get paid? Please if someone can help me with this. Selling on EBay is getting harder and more difficult.
Thank you
04-17-2024 09:23 AM
Hi @gatordoc155
eBay didn't print the shipping label, you purchased the label and eBay posted the tracking # for the label you purchased.
Here's what to do...
Click the Edit link adjacent to the displayed tracking # to add the UPS tracking.
You'll want to void the USPS label to get your money back if there is still time.
You can void a label within 5 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.