01-31-2024 11:58 AM
I shipped an item to a Buyer using eBay Shipping - and selected USPS ground - and it appears to be lost in the USPS system. Tracing initially showed it bounding between Dallas to Coppell, Tx, and it was addressed to CA. No tracking shows now. When Buying the shipping label, it showed it has $100 insurance value. Is this USPS insurance or eBay shipping insurance. How do I collect?
01-31-2024 12:53 PM
Click on the tracking number in your Orders > Paid & shipped
That will take you to USPS.COM. Look for the link to file an insurance claim for a lost package. USPS doesn't consider a package "lost" until 3 weeks have passed.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.