At eBay, we strive to make our policies clear and our services easy to use. As part of that commitment, we’re announcing some changes to the eBay User Agreement.
Our updated User Agreement will take effect on April 5, 2016 for new users and on May 19, 2016 for all other users. The updated User Agreement was posted on eBay.com on April 5, 2016.
Key updates to the eBay User Agreement:
Using eBay: While eBay is committed to measuring our sellers’ performance fairly, we also expect sellers to consistently provide service that results in a high level of buyer satisfaction. We’ve updated this section to indicate that sellers who fail to meet our minimum performance standards may have their accounts limited, restricted, suspended, or downgraded.
Returns and Cancellations: We’ve updated this section to state that, for new sellers, in all listings where returns are accepted, eBay will set a default rule that automates the return process. As before, sellers can still customize their return preferences from their account settings in My eBay, and may choose not to accept returns when listing.
Legal Disputes: We’ve made some minor changes to our dispute resolution policy. Please see the updated User Agreement for details.