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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Reactivate my account and how to get more buyers to view my listing

Hi there, I have just reactivate my account and I just finished posting my listing. Was wondering how to get more buyer to view my listing? Appreciate if anyone could advise. Thank You.

Do I just ignore eBay notification?

So I had order that arrived in the wrong color and the seller offered to exchange it for the correct one after I sent the item back. Fast forward to now I got the item but I got a notification from eBay asking if I received a refund for the item. And...

Resolved! Sudden Sales Plummet

I've had the oddest several months, with NEARLY NO SALES. That's become a trend this year. eBay once outsold my own website and Amazon. Now eBay's a distant third. I'm hoping the eBay Open will answer some questions for me, but that's not the route i...

Customer Give negative Feedback without Listening the Seller

Customer Give negative Feedback without Listening the Seller, how to remove negative feed back,I also message the full refund to the customer but no responce from Buyer side

Buyer left negative feedback immediately after purchasing and then canceled order without cause

I had a buyer yesterday that purchased an item (a pocket watch) from me for $80. The description was spot on and it had photos of the item from every angle. The item was exactly as described. Immediately after the buyer made the purchase (no more tha...

Is this a scam? - Ebay seller cancels my winning bid because it didn't sell for as much as he wanted

I won an auction from a seller for a on a PSA graded 10 pack of One Piece he had listed for 10 days. I ended up winning this auction for $103.00. In less than 2 minutes, he goes and cancels my winning bid with the reason that the pack was lost or dam...

Sellers with the same product driving up the price on my auction?

Has anyone ever had an auction with multiple 0 feedback users driving up the price of their auction? The only reason I can think of is that I'm selling an item that is new and a few other people are also selling. I imagine they would want to drive up...

Buyer scam

Just received an offer to buy an item I am selling. The buyer instead of messaging me selected to make an offer for the exact buy now price. In his message he/she asked me to send current pics of the ítem but to an email address on their profile. I t...

The buyer order is cancelled

Hello, the buyer order was canceled automatically by eBay(System issue), after contacting ebay , they cannot do anything about the defect and the negative feedback i received. Is anyone else here having the same issue? Thank you

Return

I have a return case open about which I accidently sent an offer to buyer as a respond of return request. Now, the buyer and I agreed to a slightly higher amount than the offer I've already sent him. How can I refund him the rest of the amount. He is...

Shipping to different address per buyer request

Hello. I have a repeat buyer who has messaged me to send his purchase to a different address then what is listed on the sale. How to I proceed?Thanks

Going above and beyond

The image was posted by eBay in a forum that does not allow replies. To me, this is why they don't want feedback. The quotes in the image, are not going above and beyond, in my opinion. They say things that I have always done at the minimum. In other...

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Blocking a buyer

How do I block a potential buyer ?

Resolved! Product 'sold' cleared back down to 0/ refreshed?

Hi,I sell football stickers and as such need to 'revise' my eBay listing almost multiple times a day to accurately update my stock count for possible buyers. Within my listing, I have 'variations' set up which again normally refreshes the quantity to...