Hi doug@ebay, thanks for looking into this. I really do appreciate that you are looking into this.
I am very frustrated at this point, and am spending much less time on eBay as well as in the eBay community because of this. You will have to forgive me if I don't believe that eBay (as a whole) or the community team in general ( alan@ebay in particular as the leader of the Community team) actually cares about this. I would be delighted if you (Alan or anyone on the community team) would prove me wrong about this by getting the problem fixed. I will apologize publicly if you prove me wrong.
doug@ebay wrote:
Hi @lacemaker3, @Anonymous had asked me to look into this and I didn't get a chance to.
So, a Community account is associated with an eBay account, as you know. They are supposed to log out now and again, so it's odd that the one account never logs out.
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Yes, I always log out of eBay and out of the Community before I close the browser window at any time. On all accounts. More than once a day, because I change machines more than once a day. Especially because eBay disabled the ability to end orphaned sessions and did not provide any other way to do so, which is definitely not appreciated and is not a positive step for account security (and should never have happened, and should be fixed ASAP).
This problem is not arising because I am lazy and don't log out of my accounts (period, end of sentence). Yes, I am frustrated about this, so don't imply that I am causing this by not being careful or security conscious. I am. Period. End of sentence.
The problem arises when I am logged into my buying account (because I am monitoring expected deliveries, usually) but I need to do some research to support my posting account, to be able to reply to questions here in the community. I usually use Firefox for my posting account, but research is more efficient on google because eBay search is broken, so I usually go to the Chrome window to do research. For example, the only good way to find an eBay policy is by a google search, because the eBay search for policies is {broken} to put it nicely. It is a pain in the {a**} to have to remember to log out of eBay Core on my buying account so that I can do a search for eBay policies in google/Chrome to help someone here in the community.
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I believe the Community settings are overridden by our process that associates a Community account with an eBay account.
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I don't know what you mean by that. Please be specific and clear when you make statements like this.
It appears that the Community website is grabbing my eBay login cookie, despite that my eBay account settings say that the account should not be automatically logged into the community.
How can I state that more specifically or accurately, so that you will understand what the problem is?
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I don't think we'd be able to set something to where you'd have to log in each time, unless you used a private browser session.
I will see what I can find out.
I just want to have to log into the eBay Community when I come to the community each day, or since the last time I logged out. That is how most websites work: if I am not logged in, then I have to log in before I can access my account.
That's all I want. The eBay community should not hijack my login cookie from eBay.
I really don't think that is an unreasonable request. That is exactly what you should be doing, now, and always.
Hijacking my login cookie from a different website is a security liability and should not be the modus operandi.
