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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Bugs with the Feed API LMS_REVISE_FIXED_PRICE_ITEM feed

I'm running bulk quantity updates using the Feed API LMS_REVISE_FIXED_PRICE_ITEM feed type.I'm getting a small amount of failures for these records and the error messages that come back are very strange, for example:Developer name invalid.We're havin...

Cannot Make Appeal, Keep Getting Signed Out And Redirected To Error Page

I am trying to appeal a case and like the title says, I'm having issues:First, I click the link to appeal:I am then met with the dropdown option list for the appeal:I then enter my reasoning, and when I try to upload an image, it fails every time:I t...

Item Hasn't Arrived "Send Request" Button Not Working

I'm trying to report that an Item I bought hasn't not arrived. I click on the Item Hasn't Arrived button next to the item. The next screen is where you select whether you still want the item or a refund. Clicking either choice does not highlight the ...

How to : cleaning up watch list where one has been too messy can not delete

I do not want where I have been listed..need to rid watch list too.. where does one delete ????

not receiving emails from ebay on saves searches

Last several days not receiving ebay saved searches emails.

Drop down text cut off for single listing with multiple items.

I recall noticing this a year ago and reported it multiple times in the feedback area on listings, but it still seems to be in place. I remember having to send a message to ebay sellers on a few listings to see what was actually listed in the drop do...

Pre-owned/used not an option when listing women's camisoles

For some reason, there is no option for the condition used/pre-owned when listing women's camisoles. A camisole is like a tank top so there's no reason why they should be limited to NWT only.

Shipping Labels all of a sudden printing way too big.

Have printed shipping labels (4" x 6") on my dymo label printer for years. All of a sudden, they are printing as big as a full page of 8.5" x 11" paper. Have checked all of my settings, and everything is as should be. Possible ebay glitch?Anyone else...

Can not add card to payment method on mobile browser

Hi! I can not add card to payment method on mobile browser. When i open the payment tab and click "add payment method" of click on "+". It not show the pop up. Please check it.

eBay Standard Envelope - Platform Isn't Charging Buyers the Correct Amount

I'm not sure how long this has been occurring, but I searched the forum and didn't see any other reports so I figured I should raise the issue.The platform is not charging my buyers the appropriate amount for eBay Standard Envelope listings @ 3 OZ. I...

Account restricted because eBay linked my account to a unknown account ?

Hello, I have been with eBay for over 6 years I have 100% feedback and am Top Rated. I have sent eBay trust and safety department a few email but I keep getting the same response back. I have no idea who " discountvinylrecords " is and I do not share...

Where is the SHIPPING and HANDLING TAB?

I'm not happy. All of my listings no longer show the shipping and handling information tab so that buyers can see that I have a 2 day handling time on all of my listings. Why was it removed? That was key information that buyers need...and now I'm bei...

New site upadte sucks

I do not like the latest site update I dot like looking at large thumbnail picture its slowing me now down to a craw , Not every one is running high speed connections some of up have very slow connections like 7mb so please put the site back the way ...

There really is no customer service at Ebay anymore

I can't even find the telephone callback section anymore.

Can't relist item.

I keep trying to relist an item after I had issues with payment with a buyer. Whenever I do so, I just get an error message saying; "Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second. Please try again later...