Returns

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Resolved! Purchased Wrong Product

I had accidentally purchased the wrong item (my fault) from a seller. Upon realizing it was the wrong product however, I tried cancelling the order through eBay before my payment was even processed, but it was too late apparently so I was directed to...

Should i ask for item back first if buyer wants partial refund for 1 item in lot

I recently Sold some gold jewelry as a lot and the buyer sent me a message saying one item was gold filled and not 10k like it said in listing and included a pic of the acid test. They go on to say 2 other items weighed less than what i said in the l...

Return item and get the money back

I bought an item from a seller , and they told me to talk on another social media, so we did. They said that the arrive date is not the actual date and that whenever the customer is online they can do the delivery instantly, so I bought the item, but...

Uploading photos on the Return section isn't working

Hello,So, let me just start by saying that Ebay's photo uploading process is absolutely terrible. I am losing precious time to return a defective item that I received SIMPLY BECAUSE THE PHOTOS I'M UPLOADING ARE NOT BEING ACCEPTED. It keeps telling me...

DO NOT ship to

June 22nd I send order USPS priority, last scan July 2nd. It's a freight forwarder using some type of loophole address to scam us. Look up the reviews. I'll never the see the item and will be losing the money...

Return Claims requesting a picture of defective item

On one hand I'm thankful that eBay is requesting a photo for defective or damaged items when buyers request a return. However, with electrical or mechanical items defects may not be visually obvious. For example, I purchased a printer that does not p...

return item not on buying list

return item not on purchase list

ebay's return process is failing

I go through the process to start a return but when clicking on the "Confirm return" button does nothing. The return process dies right there. So how do I start a return process if ebay's return process is defective??

Resolved! Ebay agent asking for my personal data when trying to return an item?

Been buying on Ebay for almost 12 years now. Am a Veteran. Bought a lot of cool stuff on here. Also bought a lot of duds on here. What I mean is, defective electronics, counterfeit goods, etc. You already know. Wasn't so bad before 2020, but since 20...

Resolved! Trying to return item

Hi! I purchased an Epson all-in-one April 10. It's defective. The seller says no returns. I decided to go through Epson as it's under warranty. After 3 weeks of jumping through hoops (I won't even get into how ridiculous they were), they said an item...

lack of refund

I bougt a set of rims for a Lexus RS350 and didn't like the look so i returned them aquiring tracking numbers. two weeks later ebay sent a partial refund (half the pucchase amount) I called ebay taht week and and complained about a partial refund and...

Buyer return

A buyer is returning a comforter cause she said it smelled, It was dry cleaned. I put it in a vac space bag to ship it at the lowest price possible for the buyer. She says she can't suck the air out cause she doesn't have a vacuum. Ebay sent her the ...

WHY DO SOME SELLERS CLOSE A REURN POLICY IMMEDIATELY?

I'm so confused some sellers are more than happy to help buyers return. Suppling a label, while others have a closed return policy. I believe ebay should help with this issue and they DO NOT. The sellers that do this ruin it for other sellers doesn't...

Can I insist on return of item as seller

Hi. Looking for help please. A buyer contacted me to say there is a tiny chip on an ornament I sold. It wasn't there when I posted it. I am offering a full refund upon receiving it back but he says he wants a partial refund of £50 to get it fixed and...

Seller sent wrong item, but past 30 day return period. Any recourse?

A seller @ernestfuente_73 sent me something other than what was listed (a part for a car roof rack), which I only realized after I tried to install it, which was after the return period. Now there don't seem to be any options for help from eBay, and ...