Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 06/11/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Multiples glitches experienced this week

Ongoing glitch going on 5 days now, eBay says I didn’t send packages on time for one order but only eBay’s website won’t update that tracking or let me do so , in labels I can find the label (bought on eBay) and tracking shows delivered early. Defect...

Customer unable to check out

A customer reported issues with not being able to check out. I have had a drastic decline in sales. I have tried to redo listings incase of an error with my listing -but still minimal traffic and then I was advised by a customer they tried to purchas...

not delivered

Every time I try to send a message in the ebay app it says message not delivered. I'm getting very annoyed, how do I fix this? I really need help!

New image viewing experience is awful!

EBAY, if you're listening, the new image viewing experience is awful. You seem to have removed the ability to pop the image out into a new window to view a full size image. That was far better than the new "magnified" image within a much smaller foot...

Photos

Can only view and zoom the main photo. No others can be viewed or zoomed.

unable to purchase

Today is 4/24/24 I am unable to buy, place bids, make offer or add to my cart...are you guys having problemos?

Resolved! New listings today not showing on Ebay.

Trying to list auctions, they show up as active on "My Ebay", but can't be found doing a search nor do they show up on my current auctions under "Sellers other Items". Except for my summary page, they don't exist!

Shipping Policies What is going on?

What is going on with shipping and their newly assigned policies? I have like 29 to choose from and if you want to revise a policy it only shows the change once you save the draft or list the item. Selling online for over 15 years and this has got to...

I can't send a counter offer

When I try to send a counter offer, I get the error message "We ran into an error"

Trouble Ebay buying

Can not place bid, raise bid, or buy it now. Where the picture of the item should be there is a blue ? mark in the center. Small pictures of the item do show on the left side. Whats up ?

Resolved! Printing labels not workinng

Yesterday I finally figured out how to post a discussion here. And I can find my way back to the discusssion. I can't figure out how to access any answered that my have come up. I see that people have read my post and mabye replied but can't see the ...

Unable to purchase and print ebay standard labels

I have not been able to purchase and print ebay standard labels for the past 4+ days. I've cleared cache and data, changed browsers, even changed dimensions of envelope (eventhough I have used the same size as required for a very long time) and tried...

New listings

ebay website not responding to finish new listings

getOrders API does not include Cancelled orders

I am using the getOrders API to import new orders into my system, and for financial reconciliation purposes also need to import cancelled orders, however cancelled orders are not included in the response. My request only includes the 'orderfulfillmen...

Cant enter a new address or edit an existing one

When I try to add a new street address, the entry doesnt save. It just either reverts back to a blank or to the previous address. This happens when I select the street address from a drop down or when I just try to enter the address and click on anot...