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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Why does eBay allow customers to open a request when tracking shows delivered?

Why does eBay allow customers to open a request when tracking shows delivered? All it does is start a confrontation with customer. This needs to be fixed. Just deny request if tracking shows delivered.

Resolved! Year End Sales & details Reports

Is there an eBay summary Report for 2023 totals that lists my individual Sales, ebay costs/fees, shipping, amounts kept out for State Sales tax, etc?? I am hoping so, and would appreciate help finding access to it. Thanks in advance

Resolved! Time Away

I aded Time Away dates around 7 hours ago to 6 listings and it still isn't showing up. How long does it take? Thanks!

Getting defects removed then not your fault

Recently listed an item. It sold. We shipped it. End of story so we thought. 8 days later 3 more of the exact item sold in a 12 hour period. This baffled us because we had already sold snd shipoed this item. Looked into it and it said we had a total ...

draft templates

How do i make my draft listing that i haven't listing yet, become one of my preferred templates. I don't want to have to recreate it again. Thanks

Making changes on an item not sold

I wanted to make changes to a vehicle that didn't sell, including reducing the price and adding a VIN.Am I missing something? I looked everywhere and cannot find it.Your assistance is greatly appreciated. Thanks!

Our ended list hiding stuff

Short version - sorted by end date EVERYTHING that should be showing on the unsold list as 'ended feb 14' aren't being shown anywhere on the list - Check all dates, not there. BUT when I type in the only word I know must be in the titles - hair - It ...

Resolved! Have you sold to this person in the past?

I've recently Had the pleasure of having this ebay buyer as a customer. He bought 3 items( semi-precious) stones and necklace. All at "best offer" pricing. At delivery customer claims the stones are glass and threatened with sending to a lab to have ...

Resolved! Item was sent back. Buyer won't respond.

So a few weeks back, I sold a video game to a seller without any issue. Payment came fast and I shipped it same day. Yesterday, the item came back with a label saying the address was incorrect. I went through his profile and it was indeed the correct...

Customer service number?

Can I please get the customer service numbr, cant seem to find it online

Does Buyers could into this community?

I just wondering how ebay promote our listing or our store, i noticed very low traffic on ebay now.

media mail glitch buyers being undercharged SELLERS are being OVERCHARGED as tech tries to FIX

Sunday 4/14/2024 eBay tech made a terrible mistake and are billing customers less than actual shipping Rate for media mailThis is costing sellers money and that money is being sucked up by eBay An example is that the buyer is charged LESS than the ac...

Order Details Page - now includes Item Specifics

I was checking out specs on one of my sales today when the buyer asked a question, and I noticed eBay added item specifics to the order details page. Does this change add a benefit to you as a seller? The change isn't harmful in any way. I'm not sure...

Newest Glitch

Be Aware - Just received a question from a buyer. Went into my messages and right below the question was another question from another Buyer. Bad part was it was about something I wasn't selling and it was addressed to another seller that wasn't me. ...

Cheap Way to Ship Books? Booksellers and Media Mail

How are large booksellers making any money selling books for zero profit? I was getting ready to list a book I have, it's 3 pounds 2 oz (50oz). eBay calculates my cost for Media Mail to be $6.35. However, I see the same book being offered with free s...