Seller

[olimla-5]

This seller is a crook

he takes your money but does not send item I have contacted EBAY security dept but those people just refuse to do their jobs

[soh.maryl]

Why would you not simply open an item not received case in the Resolution Center, bottom of any eBay page?

After you open the case, you wait 96 hours, then return to the case and ask eBay to step in so you can be refunded.

You have 30 days after the estimated delivery date to do this with eBay and 180 days to do this with Paypal, if that's how you paid.

You really need to read the Money Back Guarantee, seen in every listing.  It explains a buyer's options if/when a transaction goes wrong and is actually pretty good and useful to buyers who understand how and when to use it.

[mudshark61369]

@olimla-5,

FYI, the Security Center is not the place to go when you have transaction issues. It is for problems with accounts.

If customer service will not help you, it may be because the last estimated delivery date has not yet passed. You have to wait until it has before you can open a dispute. 

[japan-treazures]

@olimla-5 

I totally understand your frustration, however, naming any user on the boards is prohibited.

Here are some examples of content or actions that aren't permitted in the community content areas (Reviews, Guides, member-created products or product descriptions, and comments). These examples provide guidance for self-publishing content on our site but shouldn't be viewed as a complete list.

• Promoting or advertising to buy, sell, or trade any product or service listed or located outside of any eBay property (eBay, eBay Stores, etc.)
• Placing published content or products in the wrong category (miscategorization)
• Including feedback or comments about other users
• Including unauthorized trademarked or copyrighted content (such as uploading photos or content for which you do not have permission to use)
• Using another eBay member's pictures or text without the other member's express permission
• Using intellectual property without the property owner's express permission, when required. eBay strongly encourages members writing and publishing content to familiarize themselves with how eBay helps protect intellectual property. For more information, see Intellectual property and the VeRO program
• Creating products or updating products in the catalog in a way that would violate eBay's Prohibited and restricted items policy ; or eBay's Encouraging infringement policy (for example, creating and/or selling products that a manufacturer/brand does not make or that are counterfeit); or eBay's Listing Policies
• Including any advertising credit, including links, logos, or company names within published content
• Publishing more than one identical piece of content or more than one identical product at the same time and in the same context
• Encouraging, publishing, promoting, facilitating, or instructing others to engage in illegal activity or to violate eBay policy
• Publishing content in the incorrect forum
• Publishing reviews that aren't specific to the product
• Enabling, encouraging, or instructing others to infringe copyrights, trademarks, or other intellectual property rights
• Promoting giveaways, lotteries, random drawings, raffles, or prizes of any kind
• Using HTML and JavaScript functions prohibited on eBay. See our JavaScript policy for a complete list

Here is eBay's link to the community boards: 

https://www.ebay.com/help/policies/member-behavior-policies/community-content-policy?id=4265&st=12&p... 

If you don't receive an item from a seller, you should file an item not received case with eBay. 

Here is eBay's link to filing a case :

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=12&pos=2&que...

Hope this helps!