I purchased two eBay gift cards for $200 each totaling $400 from Safeway in Hayward, CA within the last two weeks but when I entered the first gift card number during checkout I received a response stating that I could not use the gift card! So, I tried the other and it was the same thing! I immediately contact Safeway and was told to call back later in the morning to speak to someone at their customer service desk. I called back but was placed on hold which inspired me to drive there and inquire as to what was going on.
I arrived and was directed to customer service and after standing in line received my turn to speak with an associate. I told her of the occurrence and provided her with both gift cards and packaging along with the receipt with authorization numbers time and date and amounts. I was told that I should contact 1-800-SAFEWAY! Why should I do that if I was standing at the very store that I purchased the cards from with cards in hand as well as proof of purchase! After stating how that made no sense to me I was told that they would research the transaction and contact me.
After nearly over one week I had yet to receive a phone call so I contacted them again only to be told that customer service was on break. I had to ask to leave a message with a hesitant employee who did not wish to take the time to write anything down and did so begrudgingly. Still I left my contact information and the reason for my call. Two more days passed and today I answered a call from Safeway telling me to call eBay. I was confused as to why I would have to call ebay when I purchased the cards with their establishment. However, I was not going to make a fuss if that is what was necessary for me to recover my funds.
After explaining the situation to Hermi I was blind transferred to another representative in another department. After explaining again I was placed on several holds while she researched using the card numbers I was able to provide seeing as how they were physically in my presence. I was told to call the police and file a report! How would that help me get my $400? She became apologetic and said that was all she could do which equaled NOTHING! ZERO!
This situation is a big mess of an issue and I need my $$! I highly recommend NOT purchasing eBay gift cards as they do not offer fraud replacement or recovery for their own products! They truly offer no assistance while passing the buck! I was a loyal customer but they failed their patron! Now what?…
