... packages are vanishing after departing from the Las Vegas Hub, ...
So everything is fine, according to the tracking, until leaving Las Vegas.
I only find out about missing items either through customers filing claims for non-receipt...
I'm glad you are not watching tracking. That is just too much stress.
Of course, you are immediately responding to these Claims with a refund. There's not much else we can do.
This is where Cookie Jar Insurance comes in.
...or via emails from concerned customers inquiring about their order status.
For the ones asking about status, but who are not yet at the last estimated date for delivery, a prompt reply including the tracking number , which they already have, is appropriate and often soothes concerns.
Now if it was just one hub that had these issues I would pass it off as it can be fixed, but this is happening all over the country.
Have you ever tried to see where the tracking shows the delay?
I suspect most are delayed, not lost, and there are certainly some black holes.
Most mail for us in Canada goes through Chicago. There are stories......
Cookie Jar Insurance is just putting a few virtual pennies from every sale into a virtual Cookie Jar as a premium against any losses. Another less fun term is self-insurance.
The advantages of CGI over commercial insurance are that it is cheaper and that it covers any problem not only delays in transit but also NAD ,return shipping, and our own mistakes, like sending the blue sweater instead of the red one.
Work to Rule job actions, mentioned above, usually only last for a few weeks, before the workers either call off the action or get bored. Then there is an extended delay while they catch up.
