Canceling sale to buyer in HI.

[dach707]

I thought i had no international or sles to outside 48 states on but someone from HI. bought a golf club. I canceled and wondering If I just relist and they get their money back or do I pay a fee?

To all that replied to my original message, thanks for the help. I have learned alot about the shipping options (which I don't remember having to do that a few years ago.)  and have reached out to the buyer to see if he still wants the club. I will eat the extra cost of about $20, which I originally had figured at $110, so thanks again.

[aproudparent2010]

If the buyer already paid they can leave you negative feedback because you did not have a good reason to cancel.

By the way none of your listings I look at have Hawaii or Alaska blocked.


If the buyer paid for shipping then you should have shipped their item

[chevymontecarlo88]

As stated by aproudparent2010  Make sure you revise your shipping rules to include or exclude so this does not happen again. Personally i would reach out to the buyer and explain the reason. Most buyers are reasonable but reach out to them quickly and refund quickly so you do not have any bad feedback. (hopefully)

[dach707]

I did add that restriction. I haven't sold in over 3 years and it just slipped my mind. I reached out to the buyer and apologized so hopefully they understand.

[dach707]

I have updated my listings to include the restriction. Hopefully the buyer is understanding and doesn't take revenge.

[slyders_finds]

One of my early sales around 2005 I was doing flat rate shipping(not flat rate box). It was a Dakine Surf brand bag. A person bought it in Hawaii. I didn't realize how much shipping jumped going to Hawaii. I basically ended up going $12 in the negative. One of my worst bonehead mistakes on Ebay. 

[aproudparent2010]

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@dach707 wrote:

I did add that restriction. I haven't sold in over 3 years and it just slipped my mind. I reached out to the buyer and apologized so hopefully they understand.

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I just looked at your listings again and none have Hawaii or Alaska blocked....

[aproudparent2010 · Accepted solution]

I don't think you understand that just writing in your description that you don't ship to Hawaii and Alaska means diddly squat.

You still do not have the restriction for them turned on.....

[dach707]

Hopefully the buyer understands. I sold some things several years ago and don't remember having to add that restriction unless I just got lucky. 

[dach707]

I'm not seeing how to turn that on. Can you point me in right direction. Thanks

[dach707]

Nevermind I found it, thanks.

[dach707]

I found it, thanks.

[myfrugalboutique]

@dach707 

Why would you not ship to Alaska and Hawaii?  

[chariot_badges]

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@slyders_finds wrote:

One of my early sales around 2005 I was doing flat rate shipping(not flat rate box). It was a Dakine Surf brand bag. A person bought it in Hawaii. I didn't realize how much shipping jumped going to Hawaii. I basically ended up going $12 in the negative. One of my worst bonehead mistakes on Ebay. 

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But, you shipped it anyway.   And lost money.   Right?

Now THAT is the way a businessperson does business.

You pay for your mistakes without complaint, call it tuition ... and move on.

In this case it wasn't the buyers fault.  A deal was offered, he accepted and paid.

He should have gotten his stuff.

Period.

[murph1727]

If you offer calculated shipping instead of $20 flat rate you can still ship to Alaska and Hawaii and let the buyer pay the higher shipping cost.