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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

What did they do; now my videos don't load?

It used to work perfectly...but they fixed it! I'm just trying to add a video from an !Phone. I've done it hundreds of times. Now the format is different and the video never loads. Anyone have a fix?

Is there a mathematician in the house?

Customer bought a brand new OEM ignition coil in a factory sealed package from me, installed it on his machine, and the darn thing still wont start. "The coil must be defective". Defective coil = Percentage?Mis-diagnosis = Percentage?Of course I acce...

Resolved! Minimum order size for certain items?

One of the differences that I see with creating my own website is that I can block any sales below $25, therefore I can price items at a better cost without worrying that someone will come along and buy a $2 item with free shipping. Of course I don't...

purchasing shipping labels

I am very confused by the purchase shipping label that comes up when completing an order do i have to purchase a label. i do not have a label printer

How do I email a buyer, once they have made the purchase?

Sales chart doesn't add up?

I'm looking at the Sales chart under My eBay / Selling and if I look at all the daily sales figures shown on the graph, they don't add up to whats actually been sold. Look about 10% off so wondering what these numbers are based off? For example for t...

What the heck is 'Dynamic' Ad Rate?

Lots of people have been noticing goofy stuff going on with their promoted ad rates and suggested ad rates, and today I found THIS when I went to promote an item that wasn't promoted (using the feature in Seller Hub, Active Listings, not by opening t...

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Resolved! How to go from 1 Variation to No Variations

Hi everyone. We have dozens of listings, most of which were incorrectly set up as having just 1 variation which we don't need. When trying to delete this variation on a listing, however, I'm unable to save the changes. Is there a way to edit a listin...

Bad feedback

hello fellow sellers I have two questions related to feedback. The first is I was always under the impression if there was a return claim eBay would remove any negative feedback from the transaction. This is what they always told me if I had a claim....

Resolved! Buyer made offer and I accepted, then they told me to cancel?

I had a buyer make an offer that I accepted. The next day he sent a one word message just saying “cancel”. I responded asking him to verify he no longer wanted the item. He responded with “I didn’t see it didn’t have the tags”. It’s in the first line...

Resolved! Selling Amazon,Walmart,Target and Other Big Brands Liquidation,Wholesale and Overstock Return Boxes

Im having trouble raising my seller performance even though Ive been sending all the deliveries out on time. Id also like to know how i can get back to be able to promote my listings on ebay. thanks

Inventory Liquidation

Hi I had a business online on amazon and ebay and walmart we closed store and would like to sell the remaining inventory as bulk. Inventory available in Abilene, TexasWe have a product list, qty, wholesale prices with pictures and Upc numbers, item t...

How to Remove Ebay International Shipping on Single listing?

I have enrolled in Ebay International Shipping. But now I have a small piece of ephemera that a buyer from Canada wants to purchase but Ebay International Shipping is showing that buyer a rather high cost for using that service and I can easily mail ...

Resolved! Finding original price for tax purposes

I have sold a number of things and cannot find documentation as to how much I originally paid for them. When tax time comes around next year I will need to pay taxes on the capital gains of each item. Any idea how I should go about this? Should I gue...

Ebay just decided to eliminate all the doll sub categories~this is a disaster!

There were sub categories for each brand of doll, now everything is lumped into one big unnavigable mess! This will kill sales as doll collectors will never see items that are listed unless they sit and type in certain keywords. A lot of buyers, espe...