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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

"Ask Me About" subject request

Considering the number of posts/confusion/distress, I'd like to request a "Ask me about" (successor to Monthly Chat) on the subject of buyer feedback left for sellers. There have been a myriad of changes in last several months and help is needed to u...

What more can I do?

A scammer has hacked an account that normally sells handmade craft products and is now selling high end watches, handbags and pretty much all the most expensive items on eBay. Items that can cost hundreds of thousands of dollars. Tens of thousands of...

Do ebay fees go down when you hit a certain dollar amount

Hello guys if you sell a certain dollar amount on ebay does the fees go down for being loyal to ebay? I'm a small sell with alittle over 200 items on line at all times. And I have 352 items as of today and hit top rated plus. I don't spend nearly as ...

I was kicked of an FB page for flipping items. What's wrong with flipping?

Hi, I specialize in selling My Little Pony items and was on (for a couple of years) a FB page for My Little Pony Buy, Sell and Swap. Recently, whoever was in charged kicked me off/blocked me from the page. When I asked why (they didn't even have the ...

Why would this, clearly buyer error, not qualify for feedback removal?!??

Clear case of buyer error. Admitted in feedback. Removal request denied. ??

Ebay Support Not helping

I had a buyer dispute a high value item because USPS lost the item. Buyer opened a case and won. Then a few days later the item was delivered. I appealed the case and I was denied. I contacted support and ebay support reassured me that I will get my ...

Resolved! Ebay = fee Vultures

Over the last 20 years, eBay has continually increased their fees, changed the fee structure to include a fee on shipping, even sales tax. I always understood if you cancelled an ad within the last 12 hours of an auction, you'd get nailed all the fee...

Resolved! I have exclude PO Boxes but buyers are using post office address and suite to bypass it

Has anyone else experienced buyers bypassing the PO boxes excluded in listings and then having their ship to address set up as the post office box address and a suite as their address? Is there anything I can do about that besides cancel the transact...

Selling Water Filters

I got accused and suspended for selling a counterfeit Water filter, which in fact was an OEM. Now no matter what type filter I try to list, it is blocked. How can I appeal this action? Or is there any other action I could take? I have a large supply ...

Resolved! Ebay restriction really????

Has anyone else received a restriction based on the fact that Ebay wants to confirm your identity and billing address? I did! I have provided the copies of my drivers license and a copy of a utility bill. I am bothered that they restricted our accoun...

How do I send an offer to a specific buyer?

I have a potential buyer who is asking me to repeat an offer I had sent a couple weeks ago. I resent it, but they say that they have not received the offer. Is there a way to send the offer directly to them instead of just to any interested buyer?

Resolved! Stupid question: How do I give refunds now that payments go to your bank account?

This is probably a stupid question, but I am not sure how to send a buyer a partial or full refund now that payments are to my bank account as opposed to PayPal. PayPal made it real easy to do so. Thanks for any insight on how to send refunds from yo...

Buying In Game Accounts?

Hello im interested in buying an in game account from a game called Genshin Impact. I was wondering if ebay protects the buyer if the seller somehow did not deliver or send the account info or if the account is revoked. This is a pretty expensive ite...

Sending partial refund: how to complicate a previously easy task ....

Sending a partial refund for a Shipping discount was done on one page up until yesterday on my account. Now the process is complicated by making it a multi-page process. Page 1: This page is only for the Refund amount, the Buyer is their ID, NOT thei...