Selling

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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Buyer wants me to send him a label

Buyer purchased a new item and wants to return because of the defect issue. I told buyer to request return to get the label but he told me to send him a label. I am little confuse how am I send him a return label without him requesting?

How do I find an item number from something sold several months ago?

Received a notice stating I used a label after refund was given, which is absurd! They gave me an item number but I don’t know where to look to find it.

New to selling - my first 6 sales and 3 have not paid their winning bid

Hello.As it says above, I am a new seller (well, returning after many years) and have had 6 winning bids but only 3 have actually paid. When I send an invoice the buyers name says "text me at xxx@.com" (yes text to email) or wants to communicate via ...

Should I Ask This Buyer Nicely to Remove His Feedback??

Hi all, I'm torn on this one. I can't tell if this buyer is being a dick and punishing me or actually thought he was being helpful in his feedback. He is one of those types. You know, the ones who are trouble from the beginning. I accepted an offer f...

Once a week my sales drop as if a switch was hit. Anyone else with this problem???

All year I have had record sales months. I'm a TRP, I list every day, I promote all my listings, I ship daily using E-Bay labels. I'm an active store. I'm averaging $200 a day in sales. I sell books priced $10-100 dollars. MY FRUSTRATIONS: #1. Every ...

Can't even report a serial bad buyer anymore?

I have a situation with a buyer and would appreciate any input you may have asto what to do next. This person made an offer on an item, and I accepted it.They immediately requested to cancel saying she "made a mistake". That's fine,except they made t...

t ransaction defect rate

how can i lower my transaction defect rate? I had 7 listings at one time that i had to cancel orders because i was out of stock. this was last october and have not had any since.

Resolved! Top Rated Sellers should get a A LOT more discount on selling fees

I have 100% positive feedback and am a Top Rated Seller . But I get no meaningful discount on the hefty fees ebay charges. I am far lower risk than the typical ebay seller. I also resolve issues on my own without needing to involve ebay support. But ...

Are you allowed to post eBay's customer service phone numbers or is that a violation?

Are you allowed to post eBay's customer service phone numbers on this community forum if someone asks, or is that a violation?Seems to be a violation. Wonder why?

How do I refund a partial shipping refund

I need to refund a partial shipping refund for combined items

I need to create a listing with 200 variations - can i do it with excel?

Is there a way to upload an excel file or csv for a large amount of variations vs. typing them in one by one when creating a new listing??? Will be listing in sports trading cards and have between 200-225 variations (card numbers to add). Thanks for ...

Selling

I have sold on eBay for years! Is it really worth selling on eBay. I sold some earring for .99 shipping was 4.36. eBay took 1.19 so I made .13 cents. I can’t figure out. Now I’m working for eBay. I understand they have to make something. Is it not wo...

Authentication Center Delays

I sold a gold and diamond ring to a buyer on the 13th of this month (April, 2024) and Ebay required it to be shipped to their 'Authentication Center' in CA (The buyer was in WV) and it arrived there and was signed for on the 17th. ___ Ebay 'suggested...

Pure Wick items cancelled by ebay

eBay claims my listing for a Pure Wick Female External Catheter system doesn't follow EBay policy stating that it is invasive healthcare equipment and that it needs a prescription. Both of these are not true. It is an external catheter system which d...