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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Cancelled unpaid auction sale - now I can't send to Second Chance bidder

I had a shady buyer with 0 feedback outbid my top bidder, I sent them a message hours after they won and asked them pay me as there were many interested bidders. 7 hours later, no response (shocker).Now I can't send to Second Chance bidders either an...

Using AI Descriptions, got it from the horse's mouth

I asked AI about item descriptions, and this was the response, AI descriptions, while efficient, can't replace human creativity. Overusing phrases like 'Show off your love' and 'Add a touch of elegance' can come across as lazy and insincere, undermin...

Buyer stuff around

For the second time this week, an item of mine was sold. The first person requested a cancel, because she didn't mean to. She was a new account, so I did, and resisted the item. Today a buyer, (who I recognise the name as liking to put on a counterof...

Resolved! Ebay emails keep going to spam box now, why??

Sorry, I wasn't sure which category it was appropriate to put this in but I thought perhaps maybe someone here had this issue and knows how to fix it. I am using a PC computer with Windows, Firefox browser and Yahoo mail service. This problem started...

230 drafts all disappear then reappear then disappear?

not talking about 1 or 2 missing im talking about 230 drafts going missing then boom coming back,is this me anyone experiencing this?

Resolved! What to do now?

A buyer bought 2 items from the same lot. The ad said:"Lot 2..." On her invoice it was clearly visible she paid for 2 items and there were 2 photos in the ad. Despite of that she claims I supposed to send her 4 items ( 2 from 2 lots) which is non-sen...

Negative feedback

Here is the negative feedback I received. The buyer never reacher out? I do offer 30 day refunds. Sheesh....This suit was no where near the condition she is describing. This just takes the wind out of my Ebay sales.

Fed up with non payers

I’m fed up with buyers winning an auction and then never paying. It’s a complete waste of time. eBay should charge non paying buyers a fee to discourage people from bidding on items they have no intention on paying for.

the ebay customer service will never help to the sellers

The ebay wants as many sellers as its possible because its their money, but once you as a seller have a problem with a buyer they will never help you or even read your explanation, the buyer always is a winer. Here is my story: I'm selling used auto ...

Had listings taken down for policy violation even though they did not violate policy

So essentially I had over 500 of my listings taken down sighting that they were violating replica coin counterfeit policy when in fact all of these coins were genuine US currency none of them were replicas or fakes at first I thought this was an arti...

VAT free countries

I am a USA seller. If I sell an item to someone who is in a VAT free country, will eBay levy a VAT charge to the buyer?

Buyer who has left HUNDREDS of Negative Feedbacks

Buyer bought multiple items from me yesterday. I looked at his feedback left for others and he seems unhinged. He’s left what appears to be hundreds maybe thousands of negatives. Looks like more than half of the feedback he leaves is negatives. Some ...

Can I in my policy or in general discriminate against top rated sellers if I don't want to sell 2 em

Can I in my policy or in general discriminate against top rated sellers if I don't want to sell 2 em because I am noticing all of the privileges that they seem to acquire are privileges that they are widely abusing unfortunately hurting the little gu...

They lie, they steal, they abandon

Rather than helping customers and assisting them, ebay is focused on doing whatever they can to squeeze every dime possible out of naive sellers and buyers. Even if it means lying and deceiving. It is a disgusting feeling to be taken advantage of by ...

my 100% POSITIVE FEEDBACK.

My account was restricted despite my 100% POSITIVE FEEDBACK.Can I open it?I sell digital products, so I cannot write a tracking number.I think it is closed because of this, please someone help me.