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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

How can I separate shipping after combining shipping on two items?

Hi. I combined shipping for a customer and he is requesting for me to separate the order. Is this possible? I've been searching and can't find information on how to do this. Any help would be greatly appreciated. I want to please this request.

Charging shipping cost

I sold an auction that is going to Canada. The buyer said they would pay addition shipping cost but has paid the invoice. How do I change the buyer for addition cost after they have paid?

Authentic item flagged as fake?

Hi everyone,I have a Cards Against Humanity base set I was selling. It was removed as inauthentic.I spent some time researching and comparing to known fakes and to the best of my knowledge this is an authentic set. It has the right font on the capita...

Do not what to relist

How do I shut off auto relist on items for sale? I have googled and it looks like format changed in last year.

Please HELP identify makers mark

IT is stamped 750 and the accented e (e') as shown

.30 per order fixed amount VALUE fee

Anyone notice this .30 fee that is separated from final value fee, when did this start? I don't look that often, so the 250 free monthly listings aren't free, well they take it after it sells, boy oh boy!

AUTOPAY things you should know

1. No way to opt out (yet)2.Blocks buyers from combined shipping(lost a sale over this yesterday)3.ebay is not authorized to make charges without consent on my CC for item purchases, only for ebay related costs and fees.4.Buyers are starting to blame...

Promoted Listing Question

Not just super clear on an aspect of Promoted Listing Standard.I think this aspect has been referred to as "Halo"?If I promote a listing at 50%. And a shopper opens up that listing and their next click is another one of my listings (not promoted), an...

Listing problem

I can’t publish my first ad ( It says the following message: “eBay has partnered with Payoneer, a leading cross-border payments platform, to deliver payouts to you. Payoneer will contact you to verify your status. This process might take a few days. ...

Issue with a return request

Buyer claims stainHello fellow eBayers,Hopefully you all can shed some light here. On 02/07 a buyer purchased a Peter millar New with tags pullover and received it on 02/10. Today he opens a return request stating that the shirt arrived stained on th...

Resolved! Delay shipping for a pre-order

How do I delay ship an item if it is a pre-order and I won’t be receiving the item for a few weeks? Buyer already paid, I wasn’t sure if EBay will do something if it isn’t shipped in the next week?

Ebay's Stock Dips Below $38! Third Quarter Report Due Nov 3rd!

Why is no one talking about how eBay's stock has gone down over 6% in just 5 days? It's officially down over FIFTY PERCENT compared to two years ago. We also have third quarter reports due early November. My sales are dead in the water on eBay while ...

First sale -- issues

Hi, hoping I can get some help from the community on this.1. I sold a fragile item. I'm not an experienced seller -- this is the first item I've sold in more than a decade. 2. The buyer paid for estimated shipping via USPS. 3. I went to look for the ...

How are postcards supposed to be mailed USPS + how much is the cost?

Thank you in advance…

Ordering wrong item for their application then wanting to return.

Who else has had people order something and then say it's the wrong item, doesn't fit, etc. and then want to return it for a refund? I've been getting that lately. Who on earth would order something without first making sure it's the item they need? ...