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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Return and payment dispute

I have a buyer who claimed my legit channel bought La Mer product is not authentic due to some “smell like a cheap cream” reasons (have you ever used this product before or you’re gonna scam me?). She didn’t take my partial refund based on my purchas...

Re: Re: Bad faith sellers still selling after hundreds of complaints

I was able to find and read your responses to my posts about bad faith sellers being allowed to continue their grift with impunity. Even after up to 80 negative feedback, and about the same number of neutral feedback, every month, month after month, ...

Can I give a Lister limited access to my account?

Hey Everyone, I sell mostly automotive parts and I am in need of hiring a listing assistant, however I am not sure how to approach it. Can I give someone limited access to my account so they can only List items without having access to my personal in...

Ending Auction

How do I end an auction early?

VIEWS ... setting new records for 2024!

Just checked my VIEWS for (0), (1) and (2) counts. (0) Views = 38.4% of my listings NEW RECORD!(1) Views = 20.7%(2) Views = 8.8% TOTAL 2 Views or less = 67.9% Not really the kind of New Record I was hoping for ... but the year is young and maybe I ca...

FEDEX scam on Ebay

SELLERS BEWARE, Tho FEDEX WILL allow you to add additional insurance to cover the item and ebay allows you to add it, FEDEX does not cover the cost of the item and will only pay up to $1,000.00 not even if you have proof that the item sold for $3,000...

Sending offers

I have sent 53 offers to potential buyers in the week or so. This was done through Ebay's offer process. Of the 53 exactly 1 was accepted. Absolutely no counter offers. When I do this I usually discount the item by half and some by 40%. Statistically...

Selling

How do you send an offer to a buyer?

I Hate, and I mean Hate, Buyers who make false claims on this website

So today I get this buyer who makes a false claim on a ring we sold them saying it is not 10k gold. We have been selling on here for 15 years plus with multitudes of repeat buyers leaving glowing feedback and our history is nearly spotless on here. T...

How can I change the default message to a buyer when I send an offer?

I have to retype my message every time. I do not want to say "Here's your chance to get this item at a great price" I am not a car salesman. wandering through the preferences to find a place to do this with no luck.

Item arrived damaged by USPS

(FYI, I’m a new seller, so please excuse any ignorance on my part.) I’ve read several threads that state that the seller is responsible if an item arrives damaged, but I’d like to clarify this situation. The package arrived in a plastic bag with a no...

Listing removed

This is the notice I received today. The problem is the listing was for parts to repair a REVOLVER. None of the parts could ever make any firearm into an automatic. PLEASE GET SOMEONE IN YOUR FIREARMS DEPARTMENT THAT KNOWS WHAT THEY ARE DOING. What a...

Reloading hunting sports listings

Hello, I had a listing removed because it was a violation of the reloading sales guidelines. It was for a box of primers. OK, now I understand and I deleted the listing. But now all the other listings I create in that category ie (Vintage Reloading E...

Currency Changed to Pounds Suddenly After I Was Signed Out While Trying To List An Item

So I am trying to list a CD for sale. All of a sudden I am logged out and asked for my login details. I sign in again and proceed to list the item, but now the listing form is completely different, all the prices are in pounds, and the only shipping ...

Resolved! Am I being paranoid?

I have a buyer who has 2 old feedbacks.When I view "order details" the name of person on package is different than "order".I google the address and it is a "truck wash" in the middle of nowhere in North Carolina.I have no problem losing the items.I d...