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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! Anyone else have an increase in sales the past couple days?

After the changes made yesterday, I started going through my listings and updating dimensions on them, as most didn't have them listed. I still have quite a few to go, but strangely after I've been updating them I'm getting sales very close together,...

Unusual Amount of Cancelations Last 2 Weeks?

Not sure if this is just an anomaly, or if it's part of another system issue, but I've had a weird number of cancelations. I try to reach out to the buyers to get more info, but most just say "Ordered by mistake". Has eBay increased the sensitivity o...

Top Rated Plus Benefits

Hello,I was wondering if someone could help. I have just made Top Rated Seller status. I have edited my listings offering Free 30 day returns and 1 day handling time in order to get Top Rated Seller 10% off FVFs. It still shows that none of my listin...

My listings dont show up in search

I'm confused and upset. I have three auctions for vintage U.S. Army uniform items and only one is showing up when I search, and that's the one I've had listed for over a month at a price much lower than other items of the same type. My two new listin...

Resolved! How to delete a false feedback claim

I received feedback that was inappropriate. It stated a bag I sold was fake, when #1 they did not have proof, and #2 it was not fake. I offered to have them return it, but they never responded. I asked them for a feedback revision and they did not re...

eBay just deleted my question and a few replies with a couple ebayers

I posted a question asking the community to give some iinfo on payouts and Using Tangerine bank. Nothing rude or offensive and the whole conversation is gone lol. eBay is always watcher there little rats.

Resolved! Negative seller feedback

I sold a factory sealed PS4 game. Checking today, I received a red neg, so was preparing to contact the buyer. For an unknown reason, I checked his record and discovered he has made 43 purchases in 5 1/2 wks. and given 42 red negs. Why e-Bay has perm...

Resolved! Negative feedback without contacting seller.

When attempting to leave negative feedback does everyone see the button for "Had an issue? Sellers try their best to help, so give them a chance to make it right."? I ask because after years of no negative or neutral feedback (2300 sales) I got 3 neg...

How to report fraudulent listings - obviously fake listings of "pictures" of item

I've run across some listings that are obviously fraudulent listings. The seller has pics they have taken from the actual product, or the manufacturer, and has created what appears to be an actual listing. They throw in a line in the description stat...

Resolved! Terapeak has been down for a week

I haven't been able to access Terapeak for at least a week. It is having an impact on my business. Is there anyone who can help? Thanks.

ebay fees - I am so confused

Hi,Can someone kindly help me understand how eBay calculates all these fees. Yes, I have read all the help documentation, but still confused. 1. I sold an item for $409.50 What your buyer paid Item subtotal$409.50Shipping$21.97Sales tax*$39.91Order t...

Resolved! Offers lower than the Starting Bid … when is it okay?

Good Morning! As a non-seller, I think of a Starting Bid as ‘the lowest amount a seller is willing to accept for the item’ … and would only make an offer higher than the SB. A seller-friend of mine said otherwise recently when the subject came up in ...

The "NEW" Picture Magnifier - the next multi-step process added

I am hoping this is just one of those "tests" that in time will be abandoned. I noticed that more and more threads are popping up about this latest change. I appreciate the Buyers who are complaining as they may have more of a voice than Sellers do f...

Canceled bids from unregistered members?

eBay administration has canceled two bids I received, one on two different item because bidder wasn’t a registered member. My question is how did they place the bid to begin with? I think other bidders might feel it’s a scam of sorts. Or is it some k...

Lost 250 free auctions in ALL categories by opening Basic store?

I opened a basic store a few months ago. Before the store I had 250 free auction listings in ANY category. With the store I have 250 free auction listings in SELECT categories. Select categories include only collectible and fashion categories. I most...