mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@dqupgrade wrote:And when I ask them disallow return they said explicitly that buyer should be able to return without providing any evidence and response.
So that's eBay. Buyer can return with no evidence and can get refund regardless of what they actually return as long as tracking shows label delivered. And if item value is higher than $2k you get stuck with high value team and cannot even file appeal through other department.
Not exactly. But you have to have better proof than just a picture. Those can be faked which is why Ebay doesn't take them as being the only piece of evidence.
You need to get the info from the carrier that showed the original shipment weight and their records will show a pic of the package they processed. That will be FROM the carrier. Then get the same info on the return package. That will be real evidence.
While I've never had a buyer do this, I did have a seller pull a similar scam on me. I got the carrier to give me all that info and I won my INR even though the case showed delivered. The weight on the package they shipped me was no where near what the weight would have been if they shipped what I ordered. The shipped a lighter package to someone in my zip code and gave that tracking number on my transaction. I was able to prove all of that with Carrier information, not just cuz I said so or my own pics.
You have got to have evidence and you currently don't have it.
@dqupgrade wrote:I will pasted the emails I receive from them once this case got finalized. Of course I explained to them again and again and they just tell me to wait for the hold and when case hold is done they say they understand this return is difficult but they made decision and no more appealing.
No need. I understand why they denied you if all you had was your own pic to prove what you say the buyer did.
@dqupgrade wrote:While high value team never asked any evidence from me except saying picture evidence cannot be used. I ask how about I go to Fedex and they quickly closed the case with refund. I will try to get evidence from Fedex but another issue is only high value team can appeal on their decision and they emailed me saying no more appeals.
That is a good question, but concentrate on getting the real evidence first. Then we can try to figure out the next steps.
If Ebay won't listen, there are agencies outside of ebay where you can report the Buyer for Fraud. To include Small Claims court which in many cases can be done Virtually now.
But gather all your evidence. Make hard copies of everything and create an PDF file or an MS word file that you copy everything into for electronic transmissions as needed. Don't forget a full copy of the listing they purchased from and a copy of the Order.
@dqupgrade wrote:Update: high value team has someone reviewed the case and right now buyer is no longer eligible for eBay Money Back Guarantee so they plan to revert the refund.
You should be aware that if Ebay does rule in your favor, which would be wonderful, they can't pull the money from the buyer. Ebay will pay you out of their pocket. But the good thing is you'd have your money back, however the buyer does end up getting away with it. However Ebay may sanction their account in one way or another.
