04-25-2024 04:19 PM
When a seller has multiple pictures of a item, only the first one can be viewed. No matter how much I refresh the page, the other ones cannot be viewed. Also, none of the pictures -- including the first picture -- can be enlarged by putting the magnifying glass cursor over them.
The problem started 10 days to 2 weeks ago, and is getting worse. At first refreshing the page solved the problem, but not any more.
I do not use a private and/or incognito browser window, so that is not the problem. Don't tell me to clear the cache -- it automatically clears when I close the browser, so that is not the problem either.
04-26-2024 07:27 AM
Which browser and operating system are you using? Latest versions?
Can you enlarge photos if you use a different browser?
Or if you try a private or incognito browser window?
Or a different device?
04-26-2024 11:54 AM
I've been having the same problem too, starting yesterday.
Have switched to Brave, Safari, and Chrome browser, which all have the same issue.
I'm on a Mac.
04-26-2024 12:42 PM
Just checked on newer Mac i have, and it's having the same problems.
OS is Big Sur and Safari is 14.1.3
04-26-2024 03:34 PM
Mac here as well and having the same issue, seems like it's been a week or so. It doesn't matter if I am looking at other sellers items or my own. Only way to enlarge or view there other photo's is to open them in a new window.
My work PC and cell phone works fine.
04-29-2024 01:50 PM
It has been a few days now, and none of the suggestions help, and ebay has not fixed the problem.
Today I got an email from ebay telling me to go to this post and "mark one [or the replies] as an Accepted Solution." How arrogant. The problem still exists.
This problem seems to be affecting computer - both old and new - on both sides of the Atlantic. The assumption is that it is a problem with our computers, not ebay's. Does anyone from ebay monitor these forums?
This problem is also discussed here:
04-29-2024 04:05 PM
Wound up reaching out to eBay's twitter account via direct message. Seems they're still in the collecting infomation phase. Requested that they revert the change that occured last week.
04-30-2024 02:47 PM
Right now, things seem to be working just fine. The problem seems fixed.
Hope it stays this way.
I do wonder, though why it took so long for them to fix the problem ? ? ?
05-05-2024 01:49 PM
For a while the problem was fixed.
But as of yesterday (May 4), I cannot zoom in a pictures, and I cannot move from one picture to the next. Sometimes refreshing the page helps, but not all the time.