Payments go back the the source used for the purchase. If you used a payment service, check with them. Can you give more info so we can get a better idea if your issue? Have you allowed time for the refund to process?
You will have to check with the issuing bank of the card & follow it's rules for posting of refunds. Each of them has a different policy. Have they even received the refund? etc. all questions for your bank.
![Video [Russian Language]: Answers to common Payoneer registration issues](/t5/image/serverpage/image-id/750612i41F587DBC26EF24C/image-size/large?v=v2&px=999)
