Comics-scifi_collectibles Is a Volunteer Community Mentor.
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@lajewelsvint83 Go to the sold listing and select cancel from the drop down menu next to the listing> buyer requested for the reason.
https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
This will start the refund process>
Refunds, even for order cancellations, come out of your available funds not pending or held. If you do not have available funds then eBay charges your back up payment method for selling costs.
Have you entered your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card.
Once you issue the refund and the buyers funds are released from being held or finish processing then the buyers payment is released to you.
@lajewelsvint83 Go to the sold listing and select cancel from the drop down menu next to the listing> buyer requested for the reason.
https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
This will start the refund process>
Refunds, even for order cancellations, come out of your available funds not pending or held. If you do not have available funds then eBay charges your back up payment method for selling costs.
Have you entered your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card.
Once you issue the refund and the buyers funds are released from being held or finish processing then the buyers payment is released to you.
