eBay

I just received my second neutral rating but both customers gave me positive responds like "great purchase -thank you" I want it changed or deleted . What can I do ?

Why does EBAY keep trying to change my selling pages ,everything is fine the way it was two days ago . I don't want their SELLERS HUB ,please is there anything I can do to stop them from trying to improve something I don't want . This is past just sw...

Customer agreed to a partial refund ,how do I give him a partial refund ,he still wants to keep item .

This past week I had a buyer e-mail me thru EBAY that he wanted to cancel his purchase before payment . So I put thru a request to cancel the sale . It was OK'd but I lost my top rated position . Is that fair to me ? How do I get it back ? I didn't d...