05-01-2024 07:23 AM
How do I start an insurance claim when using Ebay shipping labels and insurance was purchased in addition to the cost of postage. Package was shipped from Ct. to California about 2 weeks ago. USPS said they started an investigation.
05-01-2024 07:26 AM
Was the insurance with USPS? If so, need to go to that site and file a claim there. Have to wait a certain amt of time before you can file........which I think is more than 2 wks.......
05-01-2024 07:26 AM - edited 05-01-2024 07:28 AM
Hi @greatgramps . If you purchased USPS insurance, file a claim with USPS here:
https://www.usps.com/help/claims.htm
You'll need a screenshot of the full eBay Order Details page for proof of value. If it's been "about 2 weeks" then you may not have met USPS filing period yet. I believe you have to wait 15 days for Ground Advantage or Priority.
If you purchased ShipCover insurance then follow the process on this page which requires a 30 day wait period:
https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643