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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

My eBay account has disappeard

It comes up zeroes. How do I contact ebay

Resolved! Can no longer promote listings or start campaign.

Out of nowhere (overnight), I lost the ability to promote any listings on ebay. Never had an issue, have 100% feedback and will be ranked as top seller on 4/20/24 from what I see (above standard now). I go to list some sports cards today and see I ca...

Significant drop in sales since the latest changes to new EIS program

Is anyone else experiencing a drop in sales since eBay implemented the new International shipping program?It seems like every time eBay makes another change my sales drop. I just finished doing my accounting and at the rate that my sales have been dr...

Resolved! Can someone tell me how "Accept offers" work?

I thought that when a seller (me) accepts the offer, that the buyer was immediately charged and pay for the merchandise.I accepted an offer 2 hours ago. How soon is "immediate" payment?

SICK and TIRED of fake accounts and bidders!!

I have been on Ebay since 1999 and I am SO SICK AND TIRED of people being able to set up fake accounts and win items, usually my higher priced ones! In this past week, I have sold two vintage car radios and BOTH were "won" by brand new accounts with ...

Account Below Standard because of Fraudulent Returns

Hello,I am hoping to get some assistance here. We had a customer order multiple items, ask for a return, and then return empty envelopes. We opened two cases. One was rightfully decided in our favor, but the second ,same customer, different empty env...

Resolved! Ebay releasing funds

Ebay not releasing funds yes I had a sale and to just narrow it down and put it straight out there like there is 1000 more people in the same category where eBay not releasing funds or put restrictions on you for absolutely no reason you will do ever...

Template Malfunction?

Is anyone else having a problem getting their description templates to load? Been happening for a couple days now. I can't get my templates to work for anything.

Resolved! My sales have flatlined, what's going on with the site!

I went from $100 a day to literally zero for the last week. It seems to me when ebay changed the international shipping policy everything went dark. I promote, sell similar, send offers and nothing. I've seen videos where people have talked to a US e...

Shipping to different address per buyer request

Hello. I have a repeat buyer who has messaged me to send his purchase to a different address then what is listed on the sale. How to I proceed?Thanks

eBay collects hidden fees: Sellers pay fees for buyers' taxes

Recently, I double checked the fees collected by eBay and was surprised. Instead of 15.3% (13.3% selling fee + 2% Ad fee) eBay charged 17%. I opened the payout breakdown, did some math and found out that eBay charges selling and ads fees on buyer's t...

Buyer changed shipping address after payment

Ok this is the first time I ever had this happen. This isn’t my fault. I shipped an item out today that was put in the mailbox last night and the buyer told me this morning (before I had a chance to check the messages) that they forgot to update thei...

Has eBay changed how cancellation are processed and refunds issued?

Hello, I haven't actively been selling in awhile and ran into two issues this week. 1) A buyer purchased an item and wanted to cancel it prior to me shipping. I agreed and went to cancel the order. When it was time to refund the buyer my only option ...

Ebay standard envelope tracking failure has resulted in seller status falling to 'Below Standard.'

For several years we have used the standard envelopes to ship items at a total price point of $4.99 and lower. These have been an ongoing problem for many sellers (google similar problems) and Ebay apparently has no desire to correct them. The standa...