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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Re-listing

I don't want to auto re-list an itemHow do I stop it ?

When you put your store on vacation . . .

I may need to put store on vacation a few days while I have some surgery. I've done it before and it worked out well. But, I have a couple orders sitting in unpaid. If they pay AFTER I put on vacation am I expected to ship right away as I usually do ...

Resolved! Buer cannot request refund

Buyers claims she wants to request a refund for an item, but is restricted because she cannot insert a picture of the item and says its because I do no accept returns. I already told her that was no problem and just start the return process. She clai...

Listing information

1. When listing I see E-Bay predetermined areas for input, many don't apply to my item and I leave them blank.2. I see others putting a period in these spaces so all are filled. How does this affect customer visibility, is it better with 2 ?

Free shipping question

Is offering free shipping still the best way to go? I can’t keep up with the postage changes and am having difficulty pricing my items. Plus, sometimes it makes the item seem too expensive. I thought the eBay fees would be more expensive if I did not...

Canceled shipping label 20 days ago. Refund has never been given.

On September 5th I bought shipping label then realized it was for the wrong amount and promptly canceled it. My dashboard status was updated to "Void accepted" within the hour, but my account has never received the credit of $18.95 and for the life o...

Resolved! ebay "buyers" are precisely why I'm closing my store in 2023

A "buyer" asks for me to send additional photos for a listing. I'm hesitant. At first, I thought it was because the specific photos being requested are already present in the listing. But then I realized it was because this is ebay and I already knew...

It has run it's course?

My time on eBay has run it's course? For example - graded gem mint 10 sports card : lowest price / 30% sale - 30 days - 0 views. 0 views????? What is with that horse****???!! What is the point of using this site? It can sit on free sites & not sell b...

Buyers Don't See Descriptions

I can't believe this hasn't been fixed already because it's been going on for years but buyers are not seeing the product descriptions, particularly on a phone. I keep getting these questions that are addressed in the product description constantly.....

Resolved! View the amount of an active sent offer

I've been searching the forum for a way to view the details of an offer I sent, but no luck I received a counter offer and I don't know what my original offer was Anyone know how? I guess I'll have to start documenting the offers I send

Everyone needs to complain about other listing suggestions inside your listing!

I called eBay and also entered into a chat discussion about this when I discovered this a few nights ago (9-14-23). IT IS INSANE!!!!! Before a prospective buyer can even look at your description, they are offered other people's goods, row after row o...

Resolved! Ebay Listing Description modification by extra css

In Ebay listing need to add description in well mannerd form. using images and styles .i have tried to add template in createOrReplaceInventoryItem but its throughing warning. like some item specification is changed as per ebay recomandation. please ...

Ebay Scam sticking its head back up

Well from what I have read its been about a year and people are trying to sell vehicles using something like this: As I told you in my first email, I’m in the army and right now I am in a military base in Fort Belvoir, VA. We are training, getting re...

Resolved! Promotions - two questions

Two promotions questions for the experts. I have a closeout category where everything is buy 1, get 3 free. A customer put 8 eligible items in their cart and only three showed up as free. So I created a second promotion for that category and now have...

Resolved! Time away question

I've been on time away since 8-26-23 for knee replacement, and thought 30 days would be enough- but had an incident which set me back so that I won't be able to get to the post office like I thought I would starting next Tuesday September the 26th. I...