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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Free shipping question

Is offering free shipping still the best way to go? I can’t keep up with the postage changes and am having difficulty pricing my items. Plus, sometimes it makes the item seem too expensive. I thought the eBay fees would be more expensive if I did not...

Canceled shipping label 20 days ago. Refund has never been given.

On September 5th I bought shipping label then realized it was for the wrong amount and promptly canceled it. My dashboard status was updated to "Void accepted" within the hour, but my account has never received the credit of $18.95 and for the life o...

Resolved! ebay "buyers" are precisely why I'm closing my store in 2023

A "buyer" asks for me to send additional photos for a listing. I'm hesitant. At first, I thought it was because the specific photos being requested are already present in the listing. But then I realized it was because this is ebay and I already knew...

It has run it's course?

My time on eBay has run it's course? For example - graded gem mint 10 sports card : lowest price / 30% sale - 30 days - 0 views. 0 views????? What is with that horse****???!! What is the point of using this site? It can sit on free sites & not sell b...

Buyers Don't See Descriptions

I can't believe this hasn't been fixed already because it's been going on for years but buyers are not seeing the product descriptions, particularly on a phone. I keep getting these questions that are addressed in the product description constantly.....

Resolved! View the amount of an active sent offer

I've been searching the forum for a way to view the details of an offer I sent, but no luck I received a counter offer and I don't know what my original offer was Anyone know how? I guess I'll have to start documenting the offers I send

Everyone needs to complain about other listing suggestions inside your listing!

I called eBay and also entered into a chat discussion about this when I discovered this a few nights ago (9-14-23). IT IS INSANE!!!!! Before a prospective buyer can even look at your description, they are offered other people's goods, row after row o...

Resolved! Ebay Listing Description modification by extra css

In Ebay listing need to add description in well mannerd form. using images and styles .i have tried to add template in createOrReplaceInventoryItem but its throughing warning. like some item specification is changed as per ebay recomandation. please ...

Ebay Scam sticking its head back up

Well from what I have read its been about a year and people are trying to sell vehicles using something like this: As I told you in my first email, I’m in the army and right now I am in a military base in Fort Belvoir, VA. We are training, getting re...

Resolved! Promotions - two questions

Two promotions questions for the experts. I have a closeout category where everything is buy 1, get 3 free. A customer put 8 eligible items in their cart and only three showed up as free. So I created a second promotion for that category and now have...

Resolved! Time away question

I've been on time away since 8-26-23 for knee replacement, and thought 30 days would be enough- but had an incident which set me back so that I won't be able to get to the post office like I thought I would starting next Tuesday September the 26th. I...

Ebay ends listing

One of my items was ended by Ebay due to a "search manipulation policy" in which they stated I could not use the words "wear with......" and a popular brand was named. I was unaware of that because there have been countless items listed with the exac...

Resolved! Selecting USPS First Class Mail International Letter for Postcard

With the recent removal of First Class Package and probably previous miscellaneous changes, I have lost my ability to create a listing with the option of using "USPS First Class Mail International Letter" for a postcard in a plain white envelope. An ...

Resolved! HIGH FEES

So hard to make money now. 35 cents listing fee, 12.35% final fee and a new 30 cents per item surcharge. I pay 95 cents in fees on a $2 sports card. THats 45% in fees. Used to get plenty of free insertion promotions. Now I am done after the first wee...

Buyer thievery

I volunteer for a 501(c)(3) charitable organization. A $550 ring was sold. The buyer complained so we refunded her money. Now she refuses to mail us back the ring. Obviously, a mistake was made on our part, but EBay doesn’t want to get involved in he...