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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Declined Offer Messages/Notes That Go Unheard

Do you ever go into your listings, Review the previous offers and see the messages/notes from buyers attached to the offers they decline? Even better yet, when you send an unsolicited offer, so they are anonymous, they decline with a note that includ...

eBay International Shipping Buyer Chargeback

I have a buyer who purchased an item 5/11 and was shipped 5/13 through EIS. The shipping label indicated to send to an address 110 Internationale Blvd Glendale, IL c/o "buyer name" with a evtn number on the label, which I assume is the EIS Hub for in...

5 dvds for 10.00

I WANT TO LIST VARIUOUS TITLES IN ONE LISTING AND HAVE BUYERS CHOOSE THE FIVE THEY WANT AND INCLUDE ANY ADDITIONAL DVDS FOR 99 CENTS AND INCLUDES FREE SHIPPING..I KNOW ITS BEEN DONE I JUST NEED TO KNOW HOW,HAVE OVER FIVE HUNDRED MOVIES DISC ONLY AND ...

Strange Seller Behavior - Printed Label, Didn't Have Inventory

I recently purchased a Buy it Now item from a top-rated seller. Seller generated a label the next day. Then did nothing for 5 days. When I wrote to inquire, they thanked me for being patient and said they only found some of the item, not all 20 units...

Resolved! Feedback

Buyer agreed to remove the feedback upon receiving refund. However, he claims he did not receive the feedback revision request. Also, buyer bought the wrong size and feedback has nothing to do with transaction, I have been trying to explain to the cu...

Buyer that wants to bid on several items over weeks

Hello. I recently inherited a large record collection and have been selling a lot of them to the same individual via auctions. I have shipped him a few boxes now and he's been happy and everything is going well. He asked if I could wait until we get ...

Be as vague as possible when listing items

Having received a returns request (an unjustified one in my opinion) I have been informed by eBay that I have to fund the return postage. This seems most unjust in my opinion. I took lots of photos from all angles showing the item. I stated I don't a...

How to get ebay to correct their missing carrier scans they are docking me for.

I have a buyer who purchased 10 items separately & was shipped with one tracking number. Ebay incorrectly is docking me for all 10 as "missing on time tracking or carrier scan". This is incorrect. The complete tracking history is available thru USPS....

Resolved! SellerHelp Page NOT WORKING

Can anyone actually open the www.ebay.com/sellerhelp? When I try to open this specific page I am getting redirected to www.ebay.com/help/home which is definitely NOT the page I am looking for. A while ago eBay implemented this new seller help page wh...

Ebay Search With Photo Feature

Does anyone know why we can no longer search by taking a picture? The little camera icon is missing from the search line and I need it back! Any news?

How much do buyers care where their item is shipped from?

So the backstory is, I ship from New York with USPS, and my listings all say New York. I print labels on eBay, so the tracking is automatically updated with New York shipping. I use a shipper in Canada to courier packages to New York USPS for shippin...

Buyer wants layaway type payment through PayPal.

A potential buyer wants to buy the item and make payments through PayPal until it is paid in full. Until then, I can keep the item until full payment is received. I’m familiar with scams, but this doesn’t sound that sketchy to me. What do you think? ...

Negative feedback has disappeared but my percentage hasn't updated ?

Hi,I received my one and so far only negative feedback just over 12 months ago. Incidentally, it was a spite feedback; after I reasonably gave negative feedback after an awful buying experience, that person opened a new account, bought my cheapest Bu...

Refunds to buyers, but you don't get your item back!

I had a very rare request to return item because it didn't match the pictures, which was absolutely untrue! I did a full refund with a request to send return label and there was a glitch. Ebay said I sent a refund without requesting a label and now I...