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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Help listing Vans, Converse, with sizing labeled as “youth” and “junior”

Hi! I am trying to list 6 pr. of shoes that my son outgrew. Three pair of Adidas 5.5, 6, and 6.5. They aren’t labeled as “kid’s”or as “men’s.” They just have the size on the tag. However, one pair is a shell-toe Superstar Lego collab, and another pai...

ebay dont pay my money for the sold items.

I have been selling on ebay for 20 years, I have 3000 sales. yet ebay withheld my payment because they said I sold too little in the last year. the customer service representative promised that they would release my money as soon as my package was de...

Package arrived after buyer was refunded. How do I get paid?

I had to issue a refund to a buyer as USPS lost the item. I double checked the other day and it turns out the package was finally delivered, I would like to get paid as the buyer essentially got the product for free. This particular buyer left me neg...

Buy it Now option is available at our seller page

In our sellers account it’s showing only the Auction option & not the Buy It Now option.Plz suggest how to rectify this issue .Thanks

Promotional Advertising Required

I have been selling on eBay for over 30 years. I have seen all the changes and even worked for them for 5 years. With that said, I have never seen my sales go from $3000.00 per month, with 1,000,000 impressions, to $900.00 and 340,000 impressions. Wh...

Do many ask themselves why put in so much effort?

Added a listing with 22 images. All of the time & effort to make sure a seller can give as much detail as possible to the potential buyers. Potential buyers? Does not seem worth it at all when, after 5 days, no views. How many views will appear in a ...

A question for those who accept 30-day free returns for buyers

Until very recently, I also offered 30-day free returns.I understand that the thinking is that a seller who offers “free returns” is less likely to have bogus NAD claims. I also understand that accepting 30-day free returns is necessary for TRS+ disc...

buyer had wrong address, they updated it then re bought item and now refused delivery

Hi guys, I have a buyer who bought a medium sized parcel item and then messaged me saying their address is wrong and to send it to a different address. They stated that the parcel will be too large for them to carry from their work. I messaged to say...

Resolved! We canceled a sale for your security

I just got an email from Ebay, In it says don't ship the item. I get an order I ship it the next day, that is how I got the top seller badge. So what do I do just wait and see what eBay does? I cant sop the post office the bear was shipped yesterday....

auctions. not a question

Right now I am challenging myself to push auctions hard, as long as I make non-work stuff my priority (gardening and reading mostly, gardening and swimming in the morning before I do any work). Sales were bonkers last night, including one particularl...

Cancelled unpaid auction sale - now I can't send to Second Chance bidder

I had a shady buyer with 0 feedback outbid my top bidder, I sent them a message hours after they won and asked them pay me as there were many interested bidders. 7 hours later, no response (shocker).Now I can't send to Second Chance bidders either an...

Using AI Descriptions, got it from the horse's mouth

I asked AI about item descriptions, and this was the response, AI descriptions, while efficient, can't replace human creativity. Overusing phrases like 'Show off your love' and 'Add a touch of elegance' can come across as lazy and insincere, undermin...

Buyer stuff around

For the second time this week, an item of mine was sold. The first person requested a cancel, because she didn't mean to. She was a new account, so I did, and resisted the item. Today a buyer, (who I recognise the name as liking to put on a counterof...

Resolved! Ebay emails keep going to spam box now, why??

Sorry, I wasn't sure which category it was appropriate to put this in but I thought perhaps maybe someone here had this issue and knows how to fix it. I am using a PC computer with Windows, Firefox browser and Yahoo mail service. This problem started...