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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Length of Return Time is Way Too Long

I have "Accept returns allowed within 14 days" in my Return Policy, yet buyers get over 30 days before they can ship back an item. Example, I just accepted a return today (June 6) but the buyer has until July 12 TO SHIP the item. So if they ship it o...

Neutral feedback for a canceled order?

Had a 15 dollar order, five mins, after purchase was asked to cancel it, so I did, nothing new.So this morning I see a neutral feedback for this. WTH

can't find my listing

Hi community, I'm new to ebay listing. So yesterday I listed a few items and I was able to search them. Today I made some revisions and then I was no longer able to find them by search index or google but I can still see it active from my listing. So...

Resolved! Complete local pickup?

First time in a long while. Buyer purchased and paid for a listing with local pickup. He's in the next town over, and it turns out we know each other casually. I don't have any concerns about him claiming non-receipt, but how do I complete the transa...

"This thread is read only"

Just an observation. As I write this there are 16 postings on page one, 8 of which are Zombie threads with 2 of them going back to 2021. Are we really running out of problems to solve? That would sound like a good thing. Eh?

Possible scam?

I have a laptop listed for $1400 BIN. I just received an offer of $1400 from an international buyer with only 1 feedback. This seems fishy to me, why not just click buy it now? Has anyone run into this? Thank you!

Things I learned from a Ebay rep yesterday

I called Ebay yesterday to ask a few questions and to have a negative feedback removed because the buyer said item not delivered which it was and still ebay wont remove the feedback....thats a whole other story! I talked to a rep in the sales departm...

My store is not appearing my products in some countries. Please help!

Hi everyone!A few days ago my store displays the following message: " We are sold out, but here are some other stores you may be interested in"I've been informed that in some countries like US , Canada etc my products are appearing normally , but cou...

The future of eBay and Cassini algorithms

I am old school, I believe in the one price system. I find that having the best price and offering that price to every buyer is the honorable and honest way to sell. No one deserves a better price than anyone else as for my vision that would be favor...

Resolved! Should Ebay add a tip feature to let buyers tip during checkout?

I feel like we as Ebay sellers do alot more after the sale than simply hand a bag of takeout food to a customer after spinning around an IPad Screen and letting them know, "It's just gonna ask you a couple questions". Disappointed that Ebay has not a...

Clarification on the feedback extortion policy

A scam that we see constantly, and I'm sure others see as well, is when buyers claim damages or defects and ask for partial refunds. Sometimes we get pictures of their old damaged item, sometimes no pictures at all, but it's always a rant and a rave ...

eBay banned my gourmet mushrooms under their drug policy

Hello. I've been on ebay 8 years. I've mostly just sold items I don't need anymore, and a few years ago, started selling gold and silver. Things have been great. I started a gourmet mushroom business. I am a sober, church on Sunday kinda guy. I servi...

Resolved! how may I modify my store header or banner? the old answers are for the old ebay and nto working no

how may I modify my store header or banner? the old answers are for the old ebay and nto working now

Exhausted by extra clicking to see basic listings!- NOW a new "see full description" button!?!

Does any one...anyone at all at ebay have a lick of common sense... or business sense at all? Why did they add more inconvenience to seeing the listing description???If they want to limit the information and clutter on the listing page- why not get r...

Rude buyers?

Hello, have u ever dealt with a rude buyer ? can anyone tell me how to deal with a buyer that purchased an item , and now requesting money back. The buyer neglected to read the full description and claims it is not what he paid for. In response, I sh...