mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@sumsum70 wrote:Some yes, but then they also have contracts for engineers, programmers, developers, web designers and more. To try to frame it as a loss of CSRs only is meant to cause undue concern and upset to others not to mention it isn't true.
Unless eBay puts out a list of everyone shown the door, employees and contractors alike, it is all speculation. Based on my own experiences, eBay has used almost every means possible to eliminate human CSR interactions by automating the communication of "you lose, not sorry, goodbye".
Yet you want to make it seem that they were all CSRs as a fact.
You might find this article interesting.
https://www.ecommercebytes.com/2024/01/24/ebay-layoffs-impact-category-managers-software-engineers/
NO, actually, I never wanted to make anything seem like anything.
I was referring to your reply to someone else. You were quick to point out that the 1000 "employees" were not all CSRs. I don't disagree with that statement. But your cited news article says the contracted workforce is also being reduced. No numbers were given for the contractors. I said it is possible that more than 1000 CSRs will be gone. I stand by that statement. Based on my experience, eBay doesn't want real-person support interactions. eBay wants your money and if you have a problem, the plan is for the plaintiff to give up out of exasperation.
I forgot to add that Mercari can NOT enforce a 3 day return policy. There are Consumer Protection laws not to mention Chargebacks.
@gamersbaystore wrote:Since the past 5 years or so. ebay forces me to ship everything within 24 hours, otherwise none of my orders will arrive on time. They ignore my shipping policies entirely, and I can make a sure bet I am not alone.
I have 3 day handling times for my of the items I sell, yet ebay tells my buyers they will receive their orders in 3 days, which is ridiculous.
Fact: Sellers have no control over the estimated delivery dates that ebay provides to buyers.
I'm confused, so bare with me while I try to understand and learn.
How and why does Ebay "force" you to ship everything within 24 hours? What makes your account different than other sellers that Ebay would do this?
Regarding items arriving on time, that is a carrier thing and would not cause Ebay to "force" you to ship vial and expedited manner.
When you look at the ETA on the item if it were to ship today, are you viewing that with your account and your zip code? The ETA is by zip code, so if you view it in the same zip code that the item will ship to, then it will show that it will arrive quickly. Change your zip code or use a different account with a different zip code and you will see the ETA will change.
@gamersbaystore wrote:Well they certainly force me to ship overnight, according the delivery estimates they provide my buyers.
No they don't. You just look at it that way, likely because you are looking at the ETAs from your own zip code. None of your listings show expedited shipping nor could you even break even on some of the things you sell if you did that.
With that said, I'm not sure how you are shipping via Media Mail for $3.50 or First Class / Ground advantage for $3.95? How do you do that? I'm sincerely asking. Media Mail is $4.13 for the first pound. GA depending on where you are shipping to on a light weight item can often be $4.60 ish and upwards.
@onefootflippers wrote:
@gamersbaystore wrote:Since the past 5 years or so. ebay forces me to ship everything within 24 hours, otherwise none of my orders will arrive on time. They ignore my shipping policies entirely, and I can make a sure bet I am not alone.
I have 3 day handling times for my of the items I sell, yet ebay tells my buyers they will receive their orders in 3 days, which is ridiculous.
Fact: Sellers have no control over the estimated delivery dates that ebay provides to buyers.
I think they actually base some of their estimates on your actual performance. I have 3 day handling and often use all 3 days and usually only get a late delivery ding when the post office sits on something for a long time.
If you ship within you stated handling time you should not be getting ANY late shipment defects because of USPS delays.
This is the statement on the Seller Dashboard for late shipments: If you ship on time and upload validated tracking or your buyers tell us the shipment was on time when they leave feedback, you're all set.
@powell-memorabilia wrote:People get too worked up over being told that eBay isn't a "job." It isn't - words have meaning. That doesn't mean that one can't make a good living on eBay, or even what a "job" would, or more. eBay can be a great income for some, but a "job" it is not, unless you are a paid regular employee of an eBay seller.
For you it may not be a job, I respect that. For me it is. I work to create listings, manage listings, find new inventory, customer support, package and ship items, etc. I don't only sell on Ebay, but still my selling here is a job no matter if you agree with me or not. I earn what I'm paid. I provide a service and I'm paid for it.
That may not be true for you, but for me it is what I do to earn money. It allowed me to work from home as I raised my kids. That is a wonderful thing and my kids are much better off for it.
