I had a 'double' sale a couple weeks ago to a customer in Puerto Rico...2 boat motor propellers that I had to ship separately...Apx $16 calculated shipping each...labels were right at $13 each, so I refunded him the overage on each...I messaged buyer to make sure he was aware that these were not returnable if used or tried out and that neither of the props came with a 'hub kit'...which is the 'norm' for any outboard propeller being sold anywhere...I could never get a reply from him, so I had to send them out so they would be late.
Buyer then messages me back(in Spanish), not a reply to my questions, but to ask where the 'hub kits' were or where he could get them(I had to translate the message)...Even tho it CLEARLY STATES in my description and in the pictures that they were NOT INCLUDED...He must not have even took the time to read/translate the words in the listing and didnt read the clear words on the box that say NO HUB KIT...many different hub kits per different brands/size outboard motors.
Well, I go and try to find him a hub kit...spent many hours showing him the type he needed, but I need his brand & motor size to be precise...Never messaged/responded me back...He then, a few days later, starts a 'return' on both props...using 'DOESN'T FIT' category so I had to pay for the return shipping...So now, the return shipping labels from ebay will probably be $16 each to return them
So, any ideas what I can do?...I refuse to pay over $60 in FREE SHIPPING (both ways) for this guy that is too lazy to read/translate the listing or communicating before buying something...I know I dont have to include the 'original shipping' when I send him his refund for original purchases...Just sux when people abuse the system...If he sends me 2 Negs, can I get them removed if he abused the 'return' process? Thanks
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@humminbird-heaven I totally understand the frustration - used to work for a boat parts company.
Between this exact problem with hub kits (happens often even with English speakers who just don't read) and the number of people who would not do the proper research or contact us to determine the right prop before buying, then do a return and send us something back that looked like they had tried to make it fit with a sledgehammer, the owner eventually decided to simply stop selling props through eBay and limit them only to their direct website where they could integrate the manufacturer's interactive prop guide and have more control over the return policy.
That being said, I agree with @wastingtime101 - while your frustration is understandable, this is not return abuse as you do offer free returns and the buyer is simply going through the return process in the correct and normal manner given the return policy you have selected and offered.
Just a heads up, if the reason you offer free returns is solely for Top Rated Seller Plus benefits, Motors Parts and Accessories is one of the categories where you can get the TRS+ fee discount with 30 day buyer paid returns...you just won't have the badge on your profile.
You'll have to decide how important that badge is to your business, but if paying for return shipping on remorse returns is a significant cost for you, it may be worth it to make the switch and still get the fee discount as long as you continue to meet all the other qualifications.
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347
@humminbird-heaven I totally understand the frustration - used to work for a boat parts company.
Between this exact problem with hub kits (happens often even with English speakers who just don't read) and the number of people who would not do the proper research or contact us to determine the right prop before buying, then do a return and send us something back that looked like they had tried to make it fit with a sledgehammer, the owner eventually decided to simply stop selling props through eBay and limit them only to their direct website where they could integrate the manufacturer's interactive prop guide and have more control over the return policy.
That being said, I agree with @wastingtime101 - while your frustration is understandable, this is not return abuse as you do offer free returns and the buyer is simply going through the return process in the correct and normal manner given the return policy you have selected and offered.
Just a heads up, if the reason you offer free returns is solely for Top Rated Seller Plus benefits, Motors Parts and Accessories is one of the categories where you can get the TRS+ fee discount with 30 day buyer paid returns...you just won't have the badge on your profile.
You'll have to decide how important that badge is to your business, but if paying for return shipping on remorse returns is a significant cost for you, it may be worth it to make the switch and still get the fee discount as long as you continue to meet all the other qualifications.
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347
